Damn I thought this was a JJP is great thread but then BOOOM I saw the "not" at the end and I was suddenly crushed.

A fuckin rollercoaster!

As an aside I would like to comment on the surprising legs of "not." Let's face it, it's a throwaway gag from a throwaway movie from 25 years ago! I mean Waynes World is fun but Citizen Kane it ain't.

But as so many 90s fads - grunge, madballs, Tagagochi, sneakers with air pumps built into them - have disappeared never to return, "not" continues unabated. I am beginning to think "not" is for life, will never go away, and has become a permanent fixture in the English language. I think it's because it does so much in so little time? It's the most concise and efficient way to relay sarcasm? After all these years, it still has that surprise factor right at the end too.

Any thoughts on this? Not?

Thats strange, I always had like super duper quick response time from JJP. Like within a day. And usually really polite and courteous.

If Steve said it, he meant it. Just trying to help you, even if it cost him to do so.

LTG : )

Wonder if you tried to reach them during inventory I have never had an issue with JJP, I never leave a message, I call until someone picks up. Frank and Steve are wonderful, Steve even came to my house to fix my Woz and Frank has always been great following up on issues I have had. That's why I will always support JJP.

Hate to say it but Steve is my favorite employee at JJP headquarters

If you take messages you should respond to them if they require a response.

It's a fucking waste of time (like the lady who just left a message in response to the message I left her) if you don't convey the requested information. I asked if the ramp was still needed. She responded, 'here is my name and number, call me back'. FFS lady, yes or no! We don't need to play phone tag over a simple question.

ditto, but usually I've always gotten ahold of someone the first time through. Maybe tech is overloaded right now, who knows.
I do know emails tend to go unanswered, but that's every manufacture.

My experience with JJP email support was great. Got my ramp flaps kit right away, for free, even though I am the second owner of my Hobbit.

JJP support and pins are the best. I’ve had 6 NIB pins from JJP, never have I had a problem that couldn’t wait and I’m an operator that needs pins to be working. If an employee is willing to pay out of his own pocket that should tell you something about a company, the employee believes in the company, it’s products and likes working there. Keep in mind the new title they are trying to kick out too.

I’m confused by your issue, you said you didn’t think it would be under warranty, why ask the question then, just order the part. I don’t know how many employees work there but surely they aren’t just waiting by the phone for calls or quick to answer the obvious question. Sounds like you don’t play it much anyway so what’s the rush and why bash JJP?

It’s a wonder anybody makes a pinball anymore with all the complaints and gotta have it now mentality.

I have had nothing but good experiences with JJP for everything. Steve talked to me for hours on a weekend to help get my Hobbit fixed.

Nothing but great experiences for me with jjp. Hopefully your woz works better now.

My experiences with JJP have been nothing less than top notch. Only blemish was with a gentleman named Victor - he obviously had mistaken me for someone else he had spoken to earlier with a similar problem I was having and was rather abrupt with me. Guess he was given a hard time or something.

While this may or may not be on topic but Lloyd can we put in SSD drives rather then the usual sata 7200/5400 rpm hard drives.

They are all SSD in the games.

I have always had great experiences with JJP support. I agree they do not always answer tickets, but they always return calls. They have given me great customer support on both the machines I have bought from them.

JJP customer support has always been great. Stern too. I must be lucky or blessed? Great.... MY superpower is awesome support response? I wanted laser eyes!!

Same here - parts are shipped out pretty fast, service is quick, Steve is awesome. There’s even a couple stories floating around here about Jack doing tech calls and getting something fixed up. AP is giving them a run for their money in the support arena but JJP have the best service in the biz IMO.

I’ve also had nothing but great experiences with JJP support.

The only critique I can make other than slow ticket response, is busy phone support.

Its tiresome to have to call several times to get a live person to order parts.

Once you get support they are amazingly helpful.

Several months ago, the red led light stopped working on the haunted forest sign on my WOZ RR. Submitted several tickets, voicemails and received no response. Then was finally able to talk to Frank at JJP in July of this year about replacing the wireless harness for the light. Unfortunately, the wiring harness is not listed as a part in the WOZ manual. Frank informed he would talk to the engineers about the part, but still no response after repeated voicemails, tickets. and emails. I then decided to build another wiring harness and spent considerable time ordering the parts and the led light.

I also want to mention that Frank is great talk to and is been very helpful with other issues, but again very frustrating.

Bottom line: After spending close to $18,000 on two JJ pinball machines, it's very disappointing that I can not even get a simple LED light replaced from this company.

I thought another pinside was helping you with a new cable?

This has been pretty much my recent experience. Two years ago it seemed JJP had a nice ticket system where you would put in a ticket and someone would respond within a day or so. I'm not sure what happened with that system, but it was replaced with a different system and my more recent experience has been similar to others here in that tickets alone no longer get a response. I've also found it can also be hard to get someone on the phone and often takes a few tries and leaving messages. With persistence I have gotten support by phone - often sending parts at no charge and after the warranty period.