well my hard drive failed on my woz - it wouldn't boot up - i hired a tech and thanks to lloyd he was able to see the hard drive failed and put one in temporally from a jukebox. i contacted JJP 732 phone number - after the 5th or 6th call i left a nasty message saying i guess nobody will be calling me back.
very nice guy steve called me back and said they can discount it and ship me one for $69. i really didn't expect it to be still under warranty even though my game has 100-200 plays on it as i have had issues and can never play it - the last being ball getting stuck behind the monkey - finally a tech figured it out that a wire above was stopping the ball - he figured this out by using a camera.
anyway steve was very nice and explained i didn't realized you had so many problems and he offered to pay for it himself - that actually made me mad as why would an employee give up his own money. i declined and i will buy one myself - whether or not that was true and he was paying out of his own pocket - i don't know - but i am not going to call somebody a liar. really nice of him is the way i look at it.
anyway the big thing here is it took well over a week and 5 or 6 calls before anybody got back to me - i think they only got back to me because my last message was very wise, and the warranty doesn't cover it this many years later. i was just getting over my anger with JJP and was thinking about ending my boycott of buying Jack's games because i still think woz is great and built like a tank - sadly i am # 283le and was an early bid.
to those who say i should have put a ticket in - the last time i tried that nobody ever responded until i posted something on pinside after posting ticket after ticket - once i did that Jack was kind enough to send me an email saying posts on pinside are not helpful. i actually responded and said it was very helpful because both lloyd and the developer got back to me as soon as i made the post. Lloyd is always great and helpful. as i said he helped the tech figure out it was the hard drive right away this time, and when i have light board problems Lloyd took care of it as soon as i made the pinside posts about my tickets being ignored.
just figure i throw this out there so others have the info.