Quoted from PtownPin:wow that sucks... clearly it was dropped during shipping. It will be interesting to see what happens since they accepted the game. Its probably lucky they had it all on video.
Accepted the game?
The packaging was not damaged.
Feel really sorry for this dude and hope he gets sorted ASAP. Honestly, some countries are miles behind in consumer protection. In UK, you sign to say ‘received, contents not inspected’.
You cannot expect the handler to hang around while you open up the package.
You then have at least 24 hours or a reasonable time to inspect goods.
If anything is damaged, you have a case regardless.