Quoted from wackenhut:
So yes, all of you with bad playfield issues will not be able to have any recourse against JJP if they offer you a full refund for the machine. Now what are you going to do? I would bet nothing, probably keep the machine or sell it to some sucker for 20K. Having a non issue CE and asking for a new populated playfield is not going to happen. Jersey Jack would probably take the machine back, fix it and sell it again for 25K.
Can someone confirm the process for the refund, including shipment (packaging), and payment methods and timing?