Since this is a JJP thread and not game specific, it seems appropriate that I tell this story, it's the main reason that I jumped on board for WOZ when it was little more than a dream.
About 5/6 years ago, I was working on my Sopranos, had my garage door open, and stupidly placed my backglass near it. Later without thinking, I closed the door, you can imagine the sickening crunch as the door came down and the glass shattered in a million pieces The translite was very badly scratched, looked OK until you put light behind it, so I needed to find another, unfortunately at that time, no one I could find had any available including Stern.
I put my story on RGP, hoping that someone could direct me to a place to buy one, about 2 days later I received a direct message from Jack saying send me your address and I'll mail you a translite!! I was blown away, I had never bought anything from Pinball Sales in my life, and here he sends me one free of charge! When a company does something out of the ordinary in customer service, it really inspires confidence in them, and that was a huge factor for me on preordering both WOZ and The Hobbit.