(Topic ID: 206623)

JJP. Can someone please take my money?


By Aflacjack

1 year ago



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  • 13 posts
  • 9 Pinsiders participating
  • Latest reply 1 year ago by ASOA
  • No one calls this topic a favorite

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    #1 1 year ago

    After almost a week of trying,I hate to have to post this publicly. One of my Tree pop bumpers on my WOZ 2.0 RR broke in half last Friday, and also sheared the connecting bolts where the hex bolts connect. I called JJP and left a message for a call back so I could order a new assembly. Nothing. After waiting a couple days, I called a specific person and left a message. Nothing. I sent a written request through the website. Nothing. Left another message for the person that handles orders a while ago. Nothing.
    Why is it so hard for a customer to get a new part? This machine is only 9 months old. All I want to do is get the new part so I can get it playing correctly again. I realize I am just a little guy with a Hobbit and 2 WOZ machines, and you will be fine if I ever buy another JJP product or not, but damn! Can someone PLEASE help me get what I need? I tried to eliminate a person and order directly though the site, but it doesn’t even recognize your own part number. Thanks in advance.

    #2 1 year ago
    Quoted from Aflacjack:

    I called JJP and left a message for a call back so I could order a new assembly. Nothing. After waiting a couple days, I called a specific person and left a message. Nothing.

    They have been pretty much shut down for inventory.

    Keep calling, please. Hit ext 1 or 2

    LTG : )

    #3 1 year ago

    Left a message for Jen, and Steve. So add them to the list. I will just sit and wait until more important things are handled before having to deal with pesky customers.

    #5 1 year ago
    Quoted from Aflacjack:

    Left a message for Jen, and Steve.

    Keep calling. Hit 1 or 2, ask for Paul or Frank.

    LTG : )

    #7 1 year ago

    You can buy them right off the website too. Scroll down a little.

    http://store.jerseyjackpinball.com/Parts/Wizard-of-Oz-Parts/?range=31%2C60%2C82

    LTG : )

    #8 1 year ago

    Factory was snowed out today too

    #9 1 year ago

    Did you call your Dist. you bought it from?

    #10 1 year ago

    @Aflacjack- you're not alone trying to get parts. I worked with JJP tech support 3 weeks ago on my new DI that's broken. I still don't have any of the parts I need either. They did advise a couple weeks back that they were doing inventory & wouldn't be shipping anything for awhile. Like LTG advised, if you can talk to tech support at JJP, they can generate a parts order for you & at least get it in the system. This cold seems to be slowing everything down!

    #11 1 year ago

    D29E9673-107C-4357-95AB-24D941615189 (resized).jpeg

    #12 1 year ago

    I will take your money....all of it....

    #13 1 year ago

    That's why there is 3 trees you only really need 2. The third one is a spare.

    Sorry to hear it hope you get your tree up and running soon.

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