I have a nice Stern collection. Contrasting Gary with Jack . . .
- Gary has never emailed me in my life / Jack emails me every so often
- Gary has never talked with me on the phone / Jack and I talk on the phone every so often
- Gary has never sent a 'thank you' for any pro or con feedback I've given about the pins I've bought from Stern / Jack responds to each and every comment I make.
- Gary does not keep the Stern website updated and even fails to show off new pins or upcoming pins on their web site / Jack updates frequently and sends out special emails. You know what is going on with HIS projects.
- Stern has VERY poor marketing. You have to rely on pinball forums to know what they are producing or what their future plans are / Jack is VERY active in promoting pin sales and letting you know progress
- Gary must be locked in a room somewhere out of site most of the time / Jack is OUT THERE!
- Gary . . . enthusiasm . . . ZERO! / Jack . . . enthusiasm . . . PUMPED UP!!!
- I buy Stern pins . . . no acknowledgment whatsover from Gary / I buy a pin from Jack and I get 'thank yous' and multiple correspondence

One question: Where in the HELL is Stern's PR and advertising department? They miss the boat all the way around in utilizing marketing tools. When you don't even hype your new pins or your very own website something is wrong!!!