Would be all over a Fathom remake!

I'm ready to put a deposit on Fathom 2.0!

I took the gamble on purchasing an original without ever playing one. I knew I liked the era after getting a Centaur and a few other classic Ballys (Paragon, Embryon, Future Spa). It did not dissapoint. At the the time it was 2x more expensive than any game I owned. Never had a regret.

Went downstairs and played it last night after reading this game announcement and was reminded how truly gorgeous and fun this game is to play. If you ever wanted to own a Fathom, I think this is a no-brainer.

I was order 150 and still waiting to hear back.

How could you resist?? Welcome to the club!

I have a nice original as well that almost stopped me from jumping in, but its too pretty to ignore. Offering up that 2.0 code made all the difference. Let's hope they do something amazing with it.

New Facebook update

https://www.facebook.com/watch/?v=1054749661597482

Mine didn't either! I noticed that as well.

Also curious whats going on. That Celts games look incredible! Can definitely see the craftsmanship in that build. Super excited to see a real Fathom example in the future.

They were cutting some playfields so hopefully they aren't too far off!

Looks incredible! So excited to be in line for this game and confident that those who stayed in line for Fathom will be handsomely rewarded. I’m okay if it takes another 6 months or a year as it’ll be worth it.

I’m in the same boat. I have a nice original, but also have a new playfield and stencils to bring it all the way. I want to hold onto it and see how they stack up to each other. There will always be a market for a nice original Fathom I’d think.

It seems like every time this thread starts to get positive or gain any upward momentum, albeit talk about beer or terrifying food dishes, you come in here and drag it all down. It’s so tiring and unfair to anyone that hopes to learn about the game or just be a part of this community. You continually poison the well. Aren’t you tired of talking shit and tearing everyone down yet?

Fuck Yeah!!! Go Haggis!!!

That’s awesome! Congratulations!

So you list it again for 10k? Why anyone would sell it to you or buy from you is beyond me.

We can start a change.org petition just for this, I’ll sign!

He had one at 10k and the buyer backed out. I'm assuming that is this one. Sometimes tire kicking is in order with a 10k preorder spot. Keep kicking I say.

Damn skip!! I'm with this guy. Bring on the theatrical miracles of Fathom 2.0!

Trying to glean the entire truth from this statement….

You are 55?

Gorgeous! Looks like it will have some nice companions as well. Glad to see more games landing!

That has been my only grip on this game so far as well. It's just too blue all around. I have an original and love the color and this gets lost in the lighting; both in the backglass and under the glass.

Awesome news! More mermaids getting out into the world! Look forward to hearing people talk about the new code and build quality instead of worrying if it'll ship. Way to go Haggis!!

Amen! Please don’t!

Received my invoice on Friday. Requested a bit more information regarding my place in line. The freight thing gets me. You have the option to upgrade and ship direct for an extra $1700 (guesstimate ) or wait 3 or 4 months or longer to fill a container? How long will it take to get a full container ready to ship to the US? That is the question I’d like an answer on. Either way, I’m excited to be in line for production!

I see the majority of new owner making the same decision. I don’t want to wait 6 months to fill a container and who knows what the status of things will be 6 months from now. Great I hope, but I’d rather spend more now to have the game in hand than to put off ownership for that long. Hopefully in the future we can have an idea of production numbers. Right now it could be only 1 game a week? I have no idea.

I just sold my original Fathom and playfield/restoration package today. I’m all in. Paying my final invoice tomorrow.

Go Haggis!!

Which is exactly what will happen and is happening.. Damian did respond to my questions about freight and said the vast majority of orders have elected to go air freight.

Same. They have always replied to my requests. Months ago I asked for my place in line and got an approximate answer. Asked about lead times and freight once invoiced and also got an answer.

Eight emails to cointaker though…. Still unanswered. Unrelated I know.

Website is back up!!

Let’s go Haggis!!

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I concur. I'd love to see more of the 2.0 code also. There have been some code updates since release, but has that changed any of the existing modes or was that just bug fixes? How is the new code compared to the original?

I'd love to learn more. It would keep the rest of us entertained while we wait.

It’s pending at $2100

W

How exciting! Congratulations!!

Thanks for sharing! The light show looks incredible.

I'll be at 8 weeks this coming Monday. I didn't plan to see it in time, but will be reaching out then for an update. Hopefully a flood of games start showing up. Excited to get mine for sure.

That’s awesome! Planting seeds for the future. I hope Haggis can continue to reintroduce classics for the next generation of pinball enthusiasts.

They certainly are aren’t they! How many haves have that effect on people? Haggis took what is arguably the most beautiful game in pinball and found a way to make it even more gorgeous. That in itself is incredible.

Well damnit there should be!! I kid..I kid…

Well this American was told yesterday my game will be ready to ship in the next two weeks. Like others I’ll elect DHL shipping as it didn’t sound like they were anywhere close to filling a container.

Can’t wait! Mine is supposed to be ready to ship middle of next week. Fingers crossed!!

Are you serious?? Your flipping one now for 30k and you want to purchase another for a few hundred dollars over cost? How generous... I hope no one contributes to this.

Not sure if this will give you any piece of mind or not but for your reference,

I’m order #150, game 247, was told my spot in line/ build number was approximately 1/4 way through the build. I paid in full more than 20 weeks ago (mid July) and my game is set to ship this coming week.

I’ve gone through the same emotions of doubt , anger and worry all the way back to being excited about finally getting my game. We all wish we could see a build schedule and know when our games were coming. Outside of Spooky I’m not sure of any manufacturer that tells us their weekly output. The problem is that Haggis started completely transparent and for whatever reason chose to go quiet (self preservation Id guess). Which rightfully leads to worry and conjecture.

Just to put it in perspective, my communication with Haggis has been far better than any I received while waiting for my TBL or Alien… The big difference between the two is I knew going in I had 12 months to wait for Lebowski…. With Haggis the goal posts keep moving.

I’m 100% confident ours games are coming and I too wish everyone that has a game on order had a better idea of when….

But they are coming!

Just got the shipping notice. Game is scheduled to arrive December 28th! So excited for this to land and be unboxed and played as intended. I gave up my original to finance this one and I’ve missed the sounds of Fathom talking to me in my basement.

Just letting the tears flow.....

Pictures are pretty much in order from seeing him open the door with damage to the box, to unloading and verifying damage...then sending the thing away...

I've never had a worse freight experience, and this has nothing to do with the damage. If it would've came in perfect shape I'd feel the same. 5 days of "Out for delivery", 20 some phone calls, countless emails, escalated tickets through customer service...Not a single phone call returned from DHL. Then they call me today and tell me they can't deliver to a residence, they don't have a liftgate. How many people run a business or have a friend somewhere to navigate that problem? And then it arrives... Seriously...Never had an experience like this.

Spoke with Damien on the phone and he is hard at work to rectify my shitty situation.

What a disapointing day my Fathom friends..

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They are talking with DHL. No idea what will happen to the damaged game. It just happened an hour ago, but was happy enough to get a call from Damien within 10 minutes of me sending an email about what happened. They will get me squared away and keep me updated on what the plan is.

Believe me, I wanted it to be inconsequential enough to keep the game. It's not. It punctured the cab and went through the bottom of the game. I've waited long enough for this I don't want to have to repair and color match the cabinet. I don't want to repair anything. I want a complete, unblemished game. That was part of the reason for paying an to having it airfreighted to my home.

That’s the one I want the most.

Got my replacement game a day ago and having a few issues. Most will be addressed with some new parts in route.

One cosmetic issue of note is the coin door. Are any owners have flaking and peeling on the inside of the coin door? I’m not really okay with it on a brand new machine.

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Please don’t contaminate this thread again with your nonsense. If you’re here to contribute then please do. If your just going to trash the company and insult other owners please save us all time and just remove yourself from the thread.

Really helpful isn’t it?

Not unreasonable to wonder what’s going on.

I’ve had my game for a year this week and it’s been broken from day one. I’m still waiting for Haggis to make things right, but they are able to ship new games to a Distributor three hours away from me but somehow can’t ship a box to my front porch and make me whole. I understand your frustration. That’s not Zach’s fault though. At least he responds.

I’m guessing quite a few.

I’m still waiting to be made whole from my game that hasn’t been functional since arrival 1 year ago.

I am solely in contact with Damian. We have no mediator between us. We have over 100 emails between us on this situation. I haven’t bothered with an accurate ratio but being gracious to Haggis let’s say only 80 percent are coming from me requesting follow ups time and time again. I’m currently awaiting a final ditch attempt for my situation to be corrected after formally requesting a refund or game exchange after my 1 year anniversary of ownership. 1 year of a non functional game. They are very aware of my situation. I just have not been a priority. For whatever reason my final email in December requesting a refund or exchange as opposed to a follow up seemed to spur some activity. I was told I would finally be set right immediately after Christmas. I’m still waiting.

For right or wrong I have been quiet about my situation. The main reasons being I didn’t want to diminish the experience of others. I truly hope I am an anomaly. The other reasons being probably equal parts fear of reprisal from Haggis and just stubborn old hope that I will be taken care of so I kept a candle burning, but that light has gone very very dim. I’m tired of waiting.

… My game isn’t usable. You cannot play through a single game nor continue into another. The game loses power during gameplay, flippers die, ball drains..your done. Game will remain frozen indefinitely (days) until you power cycle and the cycle repeats. You literally cannot play though a game or into another game. It’s not usable. It’s not a pinball machine in its current form. Haggis knows this. There are more serious and concerning problems than this as well, but that isn’t valuable to the public conversation at this point. It’s a paperweight. But yes…It does turn on.

I sent logs to Damian. This was done back in February when my replacement game arrived and I still had issues. Haggis sent me a new NUC and cpu as well but the problem persisted. I will gladly send over the logs if you’re willing to look them over (once I find them again or reproduce them) and appreciate you offering.

I still have serious physical problems that I’m waiting on a replacement part for, but it would be nice to at least solve this piece and have the game play as it was intended, imperfect and damaged as it is. The hope is that the replacement part will solve everything in one move. I don’t know that this is the case, but I don’t have any other option. I’ve asked for a refund and a game exchange. All I can do is ask again and wait….

Can you elaborate ?

Aaron,

I have logs I can send you. Damien referenced you specifically when speaking about following up on a code fix for my game freezes. He said he was working with you and your team to address these issues. My game had been incapacitated for over a year due to game freezes to the point it was unplayable.

I had other issues as well, but after just completing a fully populated playfield swap, I’m still freezing on single player games consistently. It’s beyond frustrating after all this time to still be dealing with this issue. Sounds like others have been dealing with it as well.

My issue was never limited to multiplayer games but occurred primarily on single player game as well. It would freeze at the end of each game, if not before, while tallying a bonus or at some end game sequence. I was not able to play one game into another game without a prolonged freeze (6 to 24 hours or longer) and had to power cycle between each game to continue. This happened constantly. Then after power cycling it would happen immediately again. There was no point in playing it as the freezes were so consistent.

I am the only one that would even attempt to play it because of the issues. I explained this several times to Damien that it wasn’t a multiplayer game or anything to do with a large bonus. It just happened. Would also occur if you’d start a game and walk away for a few minutes and then return and plunge the ball. Game would freeze and you’d just walk away from it. A day later you’d hear it snap back to life and sound every button press that I’d hit in frustration hours or days before when it froze. Whenever it comes alive it maintains a memory of those button presses.

Let me know what I can do that with be helpful.

The celts update is misnamed and intended for Fathom. Again, never fixed on the website or changed. This is the only update that I’ve ever seen posted for Fathom. The game has many small things that could use improvements and other more serious but from previous discussion there wasn’t anything more intended for the code. A code update or several during all this quiet time would have been a productive way to show owners that the game was actively being worked on.

I’m on the latest code. Game should be identical. I was sent a new NUC in case that was contributing to the problem, but outside of cosmetic differences from replacement parts my game is the same as yours. I just completed a brand new populated playfield swap a week ago so everything underneath the playfield is brand new. I have the old and new NUC if that helps at all.

I appreciate it. I’ll be happy if this increased attention causes these overdue improvements and bug fixes to take place. I was more excited for Fathom than any other game in the pipeline but the way it played out robbed me of that experience. Hopefully the problems can be ironed out for the others still waiting to get their games and they don’t have the same issues or have to wait in silence for problems to be fixed.

This is the update I’ve been waiting for since last December. Thank you Fast team and Haggis for working to resolve this. I sat down with a member of your team at Expo strictly to get advice on this exact issue. We are lucky to have your help with this.

Not to muddy this thread any further but same experience with P3. I loved the platform and still believe in the mixed media and team contributing to it, but when it came to support and getting help in a timely fashion…it was a tremendous let down. The hard part for me was having both games at the same time (P3 and Fathom) , it honestly almost soured me completely to modern pinball.

Anyway… now to return to our thankfulness for having Fast on board and acknowledging that a problem does actually exist! It does! Now we can solve it!

That’s the thing, it’s not an isolated issue. I think it just presented in a greater capacity in my game. It’s the same exact issue causing game freezes throughout. My NUC was replaced. My entire game was replaced besides a few components in the cabinet. It’s the code. As others have experienced similar issues it can be a switch being activated in the background that causes the memory to pile up and the game to shut down. I think it’s all the same problem. Potentially my game had a some extra phantom switch triggers that compounded the problem during the end game sequence? I don’t know. My broken playfield is on its way back to Haggis as of today. I do know my game today plays much different than it did previously. But not having them both I can’t tell you exactly why. I do have both mini pcs and can pull data from the old one if that can be helpful though.

Yes. I experienced a single player freeze within my first ten games. The freeze was only for 5 minutes instead of 24 hours as well. That’s one of the positive differences. I was able to play many games before it happened after the swap. But it still happened. I have logs from this freeze I can share.

I've sent a few logs to Aaron at Fast for my game freezes. All single player experiences.

1 year plus of ownership...Still chasing ghosts.

I hope you guys that are having issues are sharing that information as well.

Fathom code isn’t finished… not trying to be mean here but let’s be realistic.