Just letting the tears flow.....
Pictures are pretty much in order from seeing him open the door with damage to the box, to unloading and verifying damage...then sending the thing away...
I've never had a worse freight experience, and this has nothing to do with the damage. If it would've came in perfect shape I'd feel the same. 5 days of "Out for delivery", 20 some phone calls, countless emails, escalated tickets through customer service...Not a single phone call returned from DHL. Then they call me today and tell me they can't deliver to a residence, they don't have a liftgate. How many people run a business or have a friend somewhere to navigate that problem? And then it arrives... Seriously...Never had an experience like this.
Spoke with Damien on the phone and he is hard at work to rectify my shitty situation.
What a disapointing day my Fathom friends..
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