Quoted from Pinballbuyer:

I wrote a polite letter to Gary Stern last November about my machine and the way customer service did not seem to care about loosing my bussiness. I outlined the issues and sent pictures then explained I have been in the hobby since 1996 and have bought over fifty machines since then and he never cared to respond to my letter. It was very polite and not nasty at all. Just wanted him to know how I was treated and that I was very upset with his support. Its been a year now and still no responce. I will never give them a dime on a new machine. I like stern machines, but they dont deserve my money. And they didnt care about loosing me either. Stern is the Good fellas of pinball. Not happy with our machine, F you pay me. Got any complaints F you pay me. Giot to fix your own new machine? , F you pay me.