I agree with much of what was said in the article, but my experiences do not jive with this statement ...

"To compound issues, Stern's attitude towards customer complaints is very abrasive. To engage with Stern about issues is almost like going to battle."

I have called up and talked to Chas many times for one reason or another, and every single time he has been extremely friendly and helpful. I've had numerous broken parts shipped out to me for free over the years, and some of them weren't even covered under warranty.

That's exactly what I was thinking. LOTR easily has some of the best and most complete code in all of pinball.

Spooky's playfields don't dimple? I never knew that. That's pretty cool.

Correct. Unlike previous titles, they initially only announced the LE and the pro. That's the only reason I pre-ordered an LE. I'm normally a premium buyer, but it was my dream theme, and I didn't want to miss out. They got my ass, but I can assure you they won't fool me twice.

They're morons. That puppy is going to be $20K by Christmas ...