Quoted from DaveH:I've also had several games with them. Even my AC/DC Vault has them, and I've never had a single issue with them until GZ. And then I looked around and lots of people are complaining about them in the latest runs. They simply have a bad batch of them, and come to find out Stern doesn't even test if a game can go into the menus when they finish assembling it... Because there is no way that isn't noticed if someone had gone into the menu.
It's a standard QC issue. Bad set of parts that were not checked before installation, and the final product was not checked before shipping them to customers.
Stern is just passing the buck onto their customers, who will end up doing the repairs for them.