Rick and Sara are VERY concerned about quality service.
They will always sort it out.
PPS is an awesome company to deal with, over and over again.
Nothing but praise for them here.
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Quoted from luckymoey:I didn’t have a reason to order from PPS for a few years but needed some Williams parts recently and was pleasantly surprised that both orders arrived in 2-days from CA to SC. And the prices were quite competitive. I’ve hesitated to order from them for general stuff given the distance and subpar website but will reconsider going forward. I’ve never never had a need for customer service, but that would be a deal killer given the great service from Marco and Pinball Life.
You cant go wrong with PPS.
Rick snd Sara are just wonderful amazing prople.
Quoted from RTS:When did things change?
My experience has mostly been a futile search for parts that inevitably were always out of stock.
It was so bad that I stopped looking to them altogether whenever I needed something.
I once got a replacement target for my Shadow that was so soft and flexible, it would just bend without dropping. I had to throw it out. The quality was awful.
I have not had that experience.
All of my transations (over the years) with BAA and PPS have been smooth and efficient.
Things can always go wrong, but get handled really well in my experience.
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