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(Topic ID: 271201)

Issues experienced with Pinball Alley, Rochester, NY


By Flip_RRR

4 months ago



Topic Stats

  • 78 posts
  • 34 Pinsiders participating
  • Latest reply 40 days ago by Chicoman
  • Topic is favorited by 6 Pinsiders

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    There are 78 posts in this topic. You are on page 2 of 2.
    #51 3 months ago

    Am I understanding this correctly that the client paid in full using the sellers preferred credit card service at the time. Since the seller chose a shotty credit card company that has somehow garnished the funds it’s now the clients issue?

    12
    #52 3 months ago

    I'm 30 miles north of Albany and just got divorced, is Lauren hot?

    #53 3 months ago
    Quoted from herbertbsharp:

    I'm 30 miles north of Albany and just got divorced, is Lauren hot?

    Albany Lauren? Yep and she can kick your ass in Dialed In. She doesn't deserve this fate.

    #54 3 months ago
    Quoted from truemagoo102:

    Albany Lauren? Yep and she can kick your ass in Dialed In. She doesn't deserve this fate.

    Oh *that* Lauren? Small world. Shit, I'm trying to crack a joke, forgot some people actually exist. Yeah having your job threatened for making a simple mistake or communicating something incorrectly is total bullshit. F**k Pinball Alley.

    #55 3 months ago

    Since this seems like a situation where there is money in limbo, one of a couple things can happen. 1) The customer who has been charged the full amount can receive the machine they paid for while the business who has been around for 79 years can deal with reclaiming the money or 2) The customer can be charged the full amount and not have the game.

    Doesn't it seem obvious to make the customer happy in this situation if they did nothing wrong?

    #57 3 months ago
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    2 weeks later
    #58 3 months ago
    Quoted from mkecasey:

    Since this seems like a situation where there is money in limbo, one of a couple things can happen. 1) The customer who has been charged the full amount can receive the machine they paid for while the business who has been around for 79 years can deal with reclaiming the money or 2) The customer can be charged the full amount and not have the game.
    Doesn't it seem obvious to make the customer happy in this situation if they did nothing wrong?

    NO. he should not have bought a pinball machine on a credit card.

    #59 3 months ago

    Has anyone purchased a restored game from Pinball alley? How well was this done? What do you think they could have done better or even left out all together ?

    #60 3 months ago

    Yes I now agree with your mention of not purchasing a pinball with a credit card. It seemed like a good idea at the time. I do regret it now. FYI .... I am still without out $9,700 and my pinball.

    #61 3 months ago

    Why can you not file a charge-back? That’s why people should be using a cc.

    #62 3 months ago

    Has this poor customer gotten his pinball machine that he paid in full for over a month or are they still dicking him around with this bullshit story?

    #63 3 months ago
    Quoted from woody76:

    NO. he should not have bought a pinball machine on a credit card.

    Why not? Buyer protection and rewards.

    #64 3 months ago

    I am requesting monies back from my CC via disputing the charge. They are fighting to get the monies back from Pinball Alley.

    #65 3 months ago
    Quoted from Flip_RRR:

    I am requesting monies back from my CC via disputing the charge. They are fighting to get the monies back from Pinball Alley.

    Thats’s a other steaming load. If they offer buyer protection, and they all do, they are supposed to investigate and reimburse you as soon as they learn you haven’t received the product REGARDLESS of whether they’ve gotten the money back.

    Do not let them or the seller jerk you around.

    #66 3 months ago

    Thank you for the advice. I will inquire with my CC folks why I haven’t been cleared of my debt as the battle of actual monies are ironed out. What a frick’n mess! This purchase of a brand new pinball game was supposed to have been a seriously fun experience!!!

    #67 3 months ago

    Can we get a Lauren update?

    #68 3 months ago
    Quoted from Flip_RRR:

    I am requesting monies back from my CC via disputing the charge. They are fighting to get the monies back from Pinball Alley.

    Wait? you still do not have your machine? Has the money cleared into Pinball Alley's account? There has to be more to this story. Is he refusing to release the machine?

    #69 3 months ago

    Monies have not cleared his account and I do not have my game. I’m still dealing with my credit card folks hoping to get the $9,700 credited.

    #70 3 months ago

    Wow that sucks it’s been a month! That sucks they are the closest to my area and I’ve checked the website out. Good to know to steer clear.

    2 weeks later
    #71 74 days ago

    But where else are you gonna find a $7000 Shrek?!

    rochester.craigslist.org link

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    #72 74 days ago
    Quoted from MonsieurCS:

    But where else are you gonna find a $7000 Shrek?!
    rochester.craigslist.org link[quoted image]

    All their prices are absurd. And he keeps littering CL and marketplace with them too. Annoying.

    #73 73 days ago
    Quoted from Flip_RRR:

    Monies have not cleared his account and I do not have my game. I’m still dealing with my credit card folks hoping to get the $9,700 credited.

    Did you get this straightened out?

    #74 68 days ago

    No I did not. Still waiting for a resolution. What a pain in the !!!

    #75 68 days ago
    Quoted from Flip_RRR:

    No I did not. Still waiting for a resolution. What a pain in the !!!

    I’m sorry to hear that.
    The credit card company should be able to handle this for you fairly quickly. Typically, their investigation takes no more than a single billing cycle. Have you disputed the charge?

    #76 68 days ago

    Yes it’s been disputed and they are chasing down the monies. Due to the COVID issues the support at the MasterCard services is limited and their folks are working from their homes. They say they hope to have wrapped up in next 90 days.

    2 weeks later
    #77 49 days ago
    Quoted from Flip_RRR:

    Yes it’s been disputed and they are chasing down the monies. Due to the COVID issues the support at the MasterCard services is limited and their folks are working from their homes. They say they hope to have wrapped up in next 90 days.

    90 days? that is insane. I hope this has been resolved.

    1 week later
    #78 40 days ago

    You should seriously report this company to Stern corporate. They don't need or do they even want a company like this representing their brand! This guy is pissing on your leg and telling you it's water! Absolute BS! Cmon man don't be this gullible.

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