I ordered an Iron Maiden topper about a month and a half ago. I don't expect to get it already but I have sent two emails just to acknowledge my order and maybe get a timeline on when I could expect it and have got no response. Not sure why because it's not too hard just to send a quick email to acknowledge you.
It's a bummer to hear you've been waiting 4 months and have no response.
I hope they are still in business or we should see some refunds lol.