I ordered an Iron Maiden topper about a month and a half ago. I don't expect to get it already but I have sent two emails just to acknowledge my order and maybe get a timeline on when I could expect it and have got no response. Not sure why because it's not too hard just to send a quick email to acknowledge you.
It's a bummer to hear you've been waiting 4 months and have no response.
I hope they are still in business or we should see some refunds lol.

Actually looking back at my order July 1st will be 2 months...

I order a willi wonka topper, originally said 2 weeks but 3 months later nothing I cancel my order won’t buy there again. Not worth the hassle.

TiltTopper is the heir apparent to Matt McKee's incredible toppers. It would be a shame if he stopped making them. Both guys did absolutely beautiful work...and didn't make you forfeit your firstborn child as payment like the big companies are doing.

There is no excuse for not returning emails. None!

Yea, something is probably up and it dates far back. I ordered an Iron Maiden topper back in Nov 2021 and never received it into March this year. They did eventually respond to my second email, and said "they were waiting on parts to build more Maidens", but by then I just asked for a refund. It took another 6 weeks to get refund (so May 2022).

Then when you look at thier site it says they will have Mandalorian toppers coming Fall 2021...it's almost Fall 2022 and still no Mando topper LOL.

Shame as they make great toppers.

Hello everyone. I really must apologize to anyone who didn’t receive an email response. We would never avoid getting back to anyone. I have been doing this quite a while and always try to get back to people in a timely manner. We have had a terrible issue arise when people are replying to our automated receipts. For some reason these emails have been getting automatically archived and we don’t even see the original trail! It’s very frustrating because it doesn’t show it being a new email when archived. It just adds it to the bottom of a trail. It had been happening for a while but we finally noticed this about three weeks ago. I have been searching through archived emails every day to try and see if any have a new content. We have addressed this issue with our email provider and switched our automated receipt emails to a new Go Daddy account. New replies are working fine now. I have had an email link below for anyone who needs to get a hold of us or hasn’t had an answer. Please use this email address. You may also feel free to contact us on in several different manners as we have all of our contact information on the website. Feel free to email, text or call for information an updates. Communication is very important and I apologize again to anybody who was missed.

As most people know Pinball has really exploded in the last two years. We have had several designs in the works but definitely cannot release anything new as we’ve been so busy. Unfortunately around last Christmas we began to have supply chain issues with some of our light control modules. These are used in a few of our toppers including Terminator, Iron Maiden, Iron Man and a few others. They come from overseas and we have been able to find small batches of these from other suppliers but it’s been very frustrating for us at times. However, we always offer a prompt refund to anybody who doesn’t want to wait. I have built many great relationships in the Pinball community over the past eight years and I cherish them greatly. Although the past 6–8 months has been tough, We continue to work extremely hard on our designs and work. We will continue to get units out as quickly as possible and hopefully with better communication. My apologies again to anybody who felt overlooked as it definitely wasn’t intentional. Thanks-D

[email protected]

Thanks for the response. I'll contact you for status on my order as well

Habeboo i just pm'd you on my IronMan topper order as well. thanks.

Habeboo i just pm'd you on my IronMan topper order as well. thanks.

/ double post \

Habeboo

I recently received a STTNG topper (my 5th One from Tilt)

I did have a Willy Wonka on order too, but I think the light board was delayed or some part not available to make it?

He refunded me after waiting a couple months. No issues for me except for that.

I had good communication. I texted him usually and got reply same-day.

Any word on my Iron Maiden topper? I sent you a few emails but haven't heard back from you. Maybe they are not coming thru. Just curious on the status or when it is shipping?
Thanks.

Habeboo any update on my order? still havent received anything. thanks.

When I got my JP topper from them last year, they were super responsive before I paid my invoice. Then once I paid my invoice, it was nothing. They told me after I paid that I would receive it in 7-10 days. After 2 weeks I hadn't heard anything so I emailed them and got nothing back. Then a week later I emailed again and nothing once again.

Then I bumped the JP topper thread on here, and then within a day or so I heard back about the status and that it was shipping soon. I believe they told me there was some excuse about not receiving my emails but it was convenient they received the emails prior to payment.

I did end up getting the topper and love it and it's great quality so no complaints there. But just taking 2 minutes to reply to emails goes a long way.

I hope you get your topper soon.

Here is the JP thread I posted in.

https://pinside.com/pinball/forum/topic/new-jurassic-park-topper-by-tilt-topper/page/4#post-6653550

This guy still in business? Reached out three times to order a topper and no response.

No clue. I sent an email to them about 2 weeks ago asking about a topper as well and heard nothing back.

Its been 7 months since I paid for my IJ topper and still waiting. Site said 1-2 weeks to ship.
- 2/24/22 ordered & paid
- 3/17/22 checked in to make sure it was a go bc I hadn't received any shipping info yet.
- 3/18/22 received reply stating that they expected it to ship in 10 days.
- 5/24/22 checked in again. No response.
- 6/21/22 checked in again and received a response from Dan saying the light control modules were finally in the US and alluded to working on them that following weekend.
- 9/19/22 sent email asking for an update on my order. Not expecting a response.

Maybe someday. Maybe?

They responded to my question this week saying 10 days for an order.

I had the same experience and canceled. It was not worth the hassle. Felt like smoke and mirrors.

guy sure is horrible on customer service. took about 4 or 5 emails before he answered me about an order. Very unorganized

It's funny because they have some of the red flags of a scam... But it's not a scam. They're just not good with communication or getting orders out the door on time.

Has anyone received a topper from him recently? I have a similar experience and just want to see if anyone has had one delivered in the last 2/3 months? I did get a response and an estimate but that has passed without a shipping notification. I hope everything is alright with him/the business.

I got one about two months ago.

- 9/27/22 RECEIVED

I just wanted to make a quick post to say that I received my IJ topper. Dan let me know they somehow passed over my order when fulfilling these so he got one out to me almost overnight.

It's just interesting how there is ALWAYS some kind of "oh we passed over this" or "oh we didn't see your email" excuse with this company. You would think by now they would be a bit more organized and have better communication after all of the issues people have seemed to have in this thread.

Same issue here, maybe 1/5 emails get a response. Last was "will ship in 10 days" but so far nothing and its been 15 days. On my 2nd re-attempt to find out what is going on. For those that cancelled, did you just contact them or file a credit card chargeback?

Anyone heard from them recently? I have a Star Trek and Willy Wonka topper fully paid May 23 this year. Heard from them in July that the LED modules were taking some time and have not heard back since... Are they still in business or am I out my $500?

They email me back, but only if I go through their website. I was told it would ship within days/weeks for the last few months. They are responsive, but I have not had my item ship, and it's months past their due date.

The person responding seems nice, but I just want my Topper.

I just got a Metallica topper from them last week.

That is encouraging, thanks for the info! I don't think I will bug them again until next year.

I got a Simpsons topper from them last month. I emailed him a couple times for updates and he always got back to me.

I got my Beautiful Maiden Topper last Saturday.

My Wonka topper took 9 months, got the same run around. We skipped over your order, etc. Communication was poor but I did finally get it.

Just heard back and got refunded for Wonka. Was told the light modules are not working properly.

I bought a dialed in topper from him a few years ago....recently emailed a few times for a Godzilla.....no response...weird way of doing business

They don't have a Godzilla one yet. He initially told me it would be ready by the end of November then I emailed him early December and now he says by the end of the month, if things go right.

I really have no clue what the deal is with their piss poor communication though. The same thing happened to me when I got my JP topper. It came like a month later and they didn't reply to any of my emails until it was just about to go out, and then I got some run around that my email got lost in their spam filter, even though they had replied to it previously.

Great products, really bad communication.

I just ordered for Luci yesterday, quick reply to a few questions I had

Quick to reply…before he has your money.

He had my money for nearly three years, took forever to respond to periodic requests for updates, then claimed he had no record of my order when I asked for a refund. Thankfully I saved my invoice. Never again. Not worth the hassle.

I ordered a maiden topper on halloween. Mid nov i emailed on a status and got a reply that they would check, never heard back. Emailed yesterday for an update and if it would be here by christmas, they got back to me this morning that it will be going out this week

I have no personal experience but pinball vendors can be very finicky. That's my nicer way to say it. It shouldn't be that complicated.

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You will eventually get your topper. He always comes thru. I've bought many from him but it is a slow process. I agree it's not good communication but he does always come thru. You just have to be patient.