Quoted from PinballBulbs:So, I've been thinking this over for a while and i am torn on if the buyer did this with malicious intent or not.
Here's the story. We had a buyer place a good sized order(a bit over $400). We shipped order as normal and all was good. We got a notice of chargeback attempt with the reason "Unathorized purchase / fraudulent charge. This person has ordered from us twice in the past. This was their 3rd order. I looked up this 3rd order and looked the exact same as the first two. We even shipped to the billing address that was used. My thought is there isn't any way someone would steal your card and then ship to your address? Plus, stealing a card and ordering Pinball LEDs seems odd and highly specific.
Anyways, I provided all the details to the financial institution and we lost. So, we are out $400 and all the product shipped. I guess i am wondering if people think this was malicious or a scam by the buyer or maybe he really did lose his card and someone bought $400 of LEDs and shipped to his address? Either way, always a bummer to be a really small business in a small niche community to lose $400 and the subsequent product
I am sorry. I feel your pain. I own a small business that does a LOT of credit, like 250k per month of low margin goods. We average 15 or so charge backs a year and it is absolutely devastating. We provide all we are asked to, but the bottom line is the issuing bank of the credit card views their customer/card holder as king and always sides with them. It amazes me when a person can issue a charge back for an unauthorized charge, yet the card never left their possession, is not reported stolen, and was proven to be swiped. It is tough.
Grosse Pointe Farms, MI
