So, I've been thinking this over for a while and i am torn on if the buyer did this with malicious intent or not.
Here's the story. We had a buyer place a good sized order(a bit over $400). We shipped order as normal and all was good. We got a notice of chargeback attempt with the reason "Unathorized purchase / fraudulent charge. This person has ordered from us twice in the past. This was their 3rd order. I looked up this 3rd order and looked the exact same as the first two. We even shipped to the billing address that was used. My thought is there isn't any way someone would steal your card and then ship to your address? Plus, stealing a card and ordering Pinball LEDs seems odd and highly specific.
Anyways, I provided all the details to the financial institution and we lost. So, we are out $400 and all the product shipped. I guess i am wondering if people think this was malicious or a scam by the buyer or maybe he really did lose his card and someone bought $400 of LEDs and shipped to his address? Either way, always a bummer to be a really small business in a small niche community to lose $400 and the subsequent product