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I called for the first time after buying my 3rd game, a 1964 Bally Safari. I knew nothing about EMs and didn't know the names of the parts I wanted to buy. I called up PBR and spoke to Steve for about 20 minutes. He gave me the history on my game, which he called "The game that didn't exist". Apparently Safari was a game that was given to or only sold to the best operators Bally had at the time.
Anyway, I was fumbling over part names not knowing what to call things. He spent time explaining to me exactly what part was which and helped me determine what I needed.
I had no issues at all with him. As for the website, yeah, it's outdated, but maybe he just doesn't give a shit.
Either way, I'm glad you got your rant off your chest and hope you feel better.
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