Fortunately he doesn’t have anything I need, but I did order twice from him. I’d gladly pay 5% for simpler service, but that’s why things like Amazon prime exist. As a former operator, he should understand time is money, and my time to invest in his order system and the requisite drama wasn’t worth it for me. I know he has some unobtainum parts that I’m very happy he can provide those that need them, but I can’t imagine in the absence of that we’d even be talking about him today.