I’m sure his has been said many times already but here’s how you order from them:

EMAIL ONLY

ask them to set up a customer number.

Once set up, always have the parts guides from PPS handy. They want you to have part numbers when you order.

If it’s a gottlieb game, I just tell them the game, and the parts I need if I don’t have the parts guide or manual. They are good with that.

They send an email back confirming what they have or don’t have, with prices. You confirm, they confirm and mail the stuff to you.

Once you receive, mail a check back to them.

The process you go through to call friends is literally the process to order from PBR. Haha

And it should be the first place you look for gottlieb parts at a minimum. Their prices are better than most places too on the common stuff.

I’ve never once spoken on the phone with them. Emails only. Super easy. You can go back and reply to a previous order to make a new one. It’s so easy. The first order is slow, after that it’s easy. Just as fast if not faster than the other sites.

I can’t remember the last time I’ve visited their website either.

I probably make at least a dozen orders a year from them and spend 500-1000 bucks a year.

If it was an annoyance I wouldnt give them that kind of business.

What’s the point of this thread then? To bitch? Seemed like you were looking for help or trying to see what you we’re missing about their website. Plenty of help here to show you it’s not hard at all to order from them. If you had no intention of ever ordering from them, why post?

Put the PBRs down and send an email and get your parts in 2 days from PBR.

Have a good weekend.