As title states, is this really the case? Purchased and opened up a brand NIB Rush LE on Feb 4th and recently had an issue with Shaker motor starting to squeal loudly. They told me to put a drop of oil on each spindle where it goes into the housing. That did not help so I asked them if they could send me a new one and I would send this one back.
They came back with an explanation that I would have to buy a new shaker motor as it is past their 2 month warranty period. WOW!!!! You spend over $12K on a machine that includes the shaker, have bought 7 other Stern games and this is the customer service you receive for a $100 part that is obviously bad.