Quoted from Whysnow:

Spot on 100%
Stern cares about noone bu their bottom line. Many of the people in charge don't even care about pinball or the people.

Quoted from Stones:

In January of 2017, I took a vacation in Chicago. I got a wild hair up my ass to email Stern on a Sunday and just asked if I could take a tour sometime of the week I was in town. I didn't really think there was a chance of touring on such short notice......a Chief Revenue Officer for Stern (I am purposely leaving his name out) emailed me back early Monday morning and said "When can you tour?" I was blown away that "Stern" responded so quickly. They don't know me. I did explain in my email...I had bought a few NIB machines in the past to carry some weight for a tour..... 48 hours later, my friend and I were touring Stern's factory.... The assembly line was shut down for inventory that week, but we didn't care. After the tour was over (The CRO also gave the tour) dropped us off in the area where you see Jack Danger and others play the different Stern pins on the live streams. The CRO stated he sincerely appreciated my business, gave me his business card, with his cell number on the back. He then said he was going back to his office...and play all the pinball you want...and just left us there to play as much pinball as we wanted. I couldn't believe he just left us there...unattended...what a cool experience.
I'm calling bullshit when you say "Many of the people in charge don't even care about pinball or the people". Your hatred for Stern is embarrassing and has caused a lot of people to lose money in shoe string pinball manufacturers.