(Topic ID: 298041)

Is Rock Custom Pinball still in business?

By wamonkey

5 months ago


Topic Heartbeat

Topic Stats

  • 16 posts
  • 9 Pinsiders participating
  • Latest reply 3 months ago by Enchantress
  • Topic is favorited by 1 Pinsider

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    #6 4 months ago

    I was considering ordering his undercab kit for the AC/DC I bought recently. Based on the stuff I read in here, I decided it would be best to get confirmation from him that he would actually be able to ship the kit prior to ordering it, so I tried to contact him on the chat/email link on their webpage, and also replied to an old personal email from him from a prior purchase... no response to either, so I am going to hold off on ordering for now.

    1 week later
    #12 4 months ago

    I hate to see all these negative things being reported for this company. He USED to have top notch customer service and was extremely responsive to any product issues, and would ship things out quickly. The first 3 or 4 games I bought I had his undercabinet kits on them and he was always very helpful and patient in helping me get them installed properly. Then, a couple years ago, he started becoming very hard to get any response from any inquiry or other email. Not sure what happened, but the state of his company now seems to be radically different than it once was. It is a shame too since he sort of has the market cornered on this particular product offering...

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