Quoted from Russell:I would like to get an MMR, but I have read far too many threads about lack of communication from Planetary. It's really a shame. I feel the same about Dutch Pinball. These guys need to behave like "real" companies to be taken seriously. Communication with customers is so obvious it should go without saying.
I get your point. PPS will tell you that they're NOT the manufacturer for MMR. CGC is the manufacturer. PPS is the licensor (which is I guess why they've handled all of the promotion of the game, set up the forums, etc.) and a dealer that happens to be selling MMR. But questions about support will presumably have to be directed back to CGC (through your dealer, which could be PPS if you buy from them).