(Topic ID: 145576)

Is Planetary Pinball a valid vendor?


By amendes

3 years ago



Topic Stats

  • 40 posts
  • 23 Pinsiders participating
  • Latest reply 3 years ago by Azmodeus
  • Topic is favorited by 1 Pinsider

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    -3
    #1 3 years ago

    I'm from Brazil and for the last couple of months I tried several times to contact planetary pinball... tried their web-page, filled their "customer service" form, sent 3 e-mails to "support@planetarypinball.com''.... but got absolutely no response at all. NADA!!!!!

    Well, I'm just wondering if they are a serious company or not.....

    #2 3 years ago

    I have never had a problem ordering from them. Since they own the rights to williams you don't have much of an option on some of that stuff you know.

    #3 3 years ago

    You said the magic word Brazil

    -3
    #4 3 years ago
    Quoted from Ballypinball:

    You said the magic word Brazil

    So, what's your (and planetary pinball's) problem with that? Maybe lack of respect?

    #5 3 years ago
    Quoted from AlexSMendes:

    So, what's your (and planetary pinball's) problem with that?

    Think he's making a joke about spam email from exotic locations.

    But in truth, PPS are notorious for poor, to non existent, communication, regardless of where you're emailing from. Try another store if possible.

    #6 3 years ago

    you would probably have better luck finding a USA pinsider you trust order for you and handle the shipping to you.
    might be the best solution.
    We have no problem with Brazil. We love you guys!

    #7 3 years ago
    Quoted from dgoett:

    you would probably have better luck finding a USA pinsider you trust order for you and handle the shipping to you.
    might be the best solution.
    We have no problem with Brazil. We love you guys!

    Yeah, thanks man! See, I got some really nice pinside friends here, and not only from the US, so that would be not a problem at all!

    Fact is that I was trying to ask a question about a specific product.... Just needed some clarification before ordering, but seems that I was completely ignored!

    #8 3 years ago

    just ask your question here. Pinside is a huge resource for information. I am sure someone here has an answer for you. What part are you talking about ?

    #9 3 years ago

    I would like to get an MMR, but I have read far too many threads about lack of communication from Planetary. It's really a shame. I feel the same about Dutch Pinball. These guys need to behave like "real" companies to be taken seriously. Communication with customers is so obvious it should go without saying.

    #10 3 years ago

    As others have said before

    Just start a new thread saying that your reproducing and selling any Williams product. He will contact you.....

    #11 3 years ago

    If you are willing to make the international call (perhaps with google voice) you could ring Rick at PPS on his cell phone number. It's somewhere in the MMR thread.

    #12 3 years ago

    PPS has notoriously BAD customer service. They hold all the IP and appear to like to just farm out its use for others to do the work. They often lie about products being made and rarely return to answer questions. That is just my experience with them.

    edit: no need to send your lawyers after me PPS and this is just sharing my opinion on your companies sometimes poor customer service. I am happy to link examples if needed/

    #13 3 years ago

    They've always been great with me. Not sure if it was because I was dealing with the BAA people while doing PPS business, or what. But I just placed an order last week--a rather sizable one--that I got in three days. Great service for me.

    #14 3 years ago

    If you are thinking of buying one, PPS web pages had a list of authorized distributors. Get in touch with them to see what it takes to get one

    #15 3 years ago

    WOW!!!! Guess what? I just received a reply from PPS, from the e-mail I sent on Nov, 21!

    Although unfortunately the reply was negative...., the items I was looking for are out of stock.... Are they?

    #16 3 years ago
    Quoted from AlexSMendes:

    the items I was looking for are out of stock.... Are they?

    How would we know if you won't tell us what you're looking for? And just curious, what happened when you called this number?:

    Planetary.png

    #17 3 years ago
    Quoted from swampfire:

    How would we know if you won't tell us what you're looking for? And just curious, what happened when you called this number?:

    Planetary.png

    Well, it was a rhetorical question, I don't expect anyone to really answer me....
    Anyway, I never tried to phone them.... why would I make an international call when they didn't bother to reply any of my several msgs?

    #18 3 years ago
    Quoted from AlexSMendes:

    Anyway, I never tried to phone them.... why would I make an international call when they didn't bother to reply any of my several msgs?

    You would call them because they never answered any of your messages...or was that a rhetorical question also?

    #19 3 years ago

    I'd suggest getting a better phone plan if International calls are going to be a problem.

    #20 3 years ago
    Quoted from swampfire:

    I'd suggest getting a better phone plan if International calls are going to be a problem.

    Yeah, I gotta save money to buy more pins!

    #21 3 years ago
    Quoted from AlexSMendes:

    WOW!!!! Guess what? I just received a reply from PPS, from the e-mail I sent on Nov, 21!

    Something to remember - The 21st was a Saturday and the following week was a holiday week. Not that it's excusable but I try to be a little more lenient over email return time during holidays.

    I've never had any communication issues with them over MMR but my experience may not have been the norm.

    #22 3 years ago
    Quoted from AlexSMendes:

    So, what's your (and planetary pinball's) problem with that? Maybe lack of respect?

    I can speak to that. I have a web based company and we ship products all over the world. It used to be Indonesia where all the fraud orders came from. The last two years Indonesia has been replaced by Brazil. There is no disrespect to you. But statistically it is risky for us to ship orders to Brazil or even to a forwarder that is reshipping to Brazil.

    I think it might have to do with the high duty that you have to pay when you import products from the US. I am told that it is 100% of the price.

    Two years ago, my first burn was $1000 in product that was shipped to Brazil by USPS and insured. Tracking showed that it stopped in customs and the customer never picked it up. We could never communicate with customs to get it returned to us. And of course the customer charged us back for the $1000. And USPS said that it had been delivered (to customs) so their insurance would not pay.

    #23 3 years ago
    Quoted from TheLaw:

    You would call them because they never answered any of your messages...or was that a rhetorical question also?

    Funny... at my work, I'm the one who shall go and reach out to customers, not the other way around..... I wish I had customers begging to buy from me, so I could ignore them!

    #24 3 years ago
    Quoted from Flake:

    Something to remember - The 21st was a Saturday and the following week was a holiday week. Not that it's excusable but I try to be a little more lenient over email return time during holidays.
    I've never had any communication issues with them over MMR but my experience may not have been the norm.

    The Nov,21st msg was the last mail I sent. My first attempt to contact them was back in October....

    #25 3 years ago

    I talked to them from Portugal (one of the shittiest countries in Europe in terms of Pinball market), and they responded to me.
    Don't know why they wouldn't respond to the biggest country in South America..
    Keep trying for a few days, but don't waste money on an international call haha

    ***
    Eu já os contactei de Portugal (um dos países mais merdelim na Europa em termos de mercado dos flippers), e eles responderam-me.
    Não entendo porque não responderiam ao maior país da América do Sul..
    Continua a tentar, mas não gastes dinheiro em chamadas haha
    ***

    #26 3 years ago

    Since this thread is doomed to spin off into a referendum on PPS, I'll put in my 2 cents. I've had great service from PPS and Bay Area Amusements, over at least 10 years. They answer the phone on the second ring. They very proactively fixed a snafu where Stern had labeled a ramp incorrectly: they sent out the correct ramp the same day, and emailed me a label to ship the other one back.

    And of course, we are begging PPS for products, and they are delivering them. You must have missed the Illinois Pinball days if you're unhappy with PPS; Rick is actually doing something with all of the molds, silkscreens and licensed properties.

    #27 3 years ago
    Quoted from roc-noc:

    I can speak to that. I have a web based company and we ship products all over the world. It used to be Indonesia where all the fraud orders came from. The last two years Indonesia has been replaced by Brazil. There is no disrespect to you. But statistically it is risky for us to ship orders to Brazil or even to a forwarder that is reshipping to Brazil.
    I think it might have to do with the high duty that you have to pay when you import products from the US. I am told that it is 100% of the price.
    Two years ago, my first burn was $1000 in product that was shipped to Brazil by USPS and insured. Tracking showed that it stopped in customs and the customer never picked it up. We could never communicate with customs to get it returned to us. And of course the customer charged us back for the $1000. And USPS said that it had been delivered (to customs) so their insurance would not pay.

    Well, I can relate to that, and I'm sorry to hear about this problem that happened to you...

    Yes, most of the times shipments are held in customs, sometimes for over a month, and the custom taxes are 60% of the whole value (products + shipping).

    So, supporting this hobby here in Brazil surely is not easy ($$) for us as it is for you guys, but that's something that I myself am completely aware of, and there's nothing I can do except to be ok with it!

    Scammers unfortunately are everywhere. Thank god my conscience is clean... though I also had some problems in the past, I tend to believe I've always been completely honest with every vendor!

    #28 3 years ago

    I can't believe nobody has brought up Brazilian babes.....

    #29 3 years ago
    Quoted from swampfire:

    Since this thread is doomed to spin off into a referendum on PPS, I'll put in my 2 cents. I've had great service from PPS and Bay Area Amusements, over at least 10 years. They answer the phone on the second ring. They very proactively fixed a snafu where Stern had labeled a ramp incorrectly: they sent out the correct ramp the same day, and emailed me a label to ship the other one back.
    And of course, we are begging PPS for products, and they are delivering them. You must have missed the Illinois Pinball days if you're unhappy with PPS; Rick is actually doing something with all of the molds, silkscreens and licensed properties.

    I've also bought from BAA, several times indeed... I'm a BAA happy customer for almost a decade now.... last time I had my order delivered to the hotel I was staying in Vegas and the package arrived in 2 days!

    But I never bought from PPS, mainly because I just didn't have to. What happened now is that I was suggested to look for them, in order to find a specific product that was not listed at their web-page, so I asked and never got a single reply (until today)!

    #30 3 years ago
    Quoted from yzfguy:

    I can't believe nobody has brought up Brazilian babes.....

    Ai-yi-yi!!!

    charopic.jpg

    -1
    #31 3 years ago
    Quoted from yzfguy:

    I can't believe nobody has brought up Brazilian babes.....

    here's for you... fernanda-lima-cabelo-ombre-malibu-59637.jpg

    #32 3 years ago
    Quoted from beelzeboob:

    Ai-yi-yi!!!
    charopic.jpg

    You raciest

    -2
    #33 3 years ago
    Quoted from beelzeboob:

    Ai-yi-yi!!!
    charopic.jpg

    I think that one is from jersey....

    #34 3 years ago

    Yeah...but she's probably got an annoying accent.

    #35 3 years ago
    Quoted from beelzeboob:

    Yeah...but she's probably got an annoying accent.

    Ok you can keep her.

    #36 3 years ago

    I would deal with BAA instead of going directly to Planetary if possible. I have dealt with BAA for over ten years and their support has always been top notch. On a recent order the Post Office screwed up the delivery, so I put in a ticket. BAA immediately called me on the phone and offered to send a replacement order via Fedex. They then followed up by email to make sure I had gotten that shipment. Basically they bent over backwards to make sure my little $120 order was properly filled.

    #37 3 years ago

    Amendes if you ever need help ordering from U.S. companies that wont or dont work well with international buyers I'll gladly help you out. I lived in Botofogo and spent a year there doing my student teaching at Our lady of Mercy. When I visit again I hope to find a place to play some pin and hang out. I have a special place in my heart for Brazilians Just let me know if you ever need a hand.

    #38 3 years ago
    Quoted from Russell:

    I would like to get an MMR, but I have read far too many threads about lack of communication from Planetary. It's really a shame. I feel the same about Dutch Pinball. These guys need to behave like "real" companies to be taken seriously. Communication with customers is so obvious it should go without saying.

    If your a buyer, the communication on Planetary MMR forum is incredibly great. Just because it is not answered here means nothing! I would buy again from them for sure...MMR is awesome!

    #39 3 years ago
    Quoted from Russell:

    I would like to get an MMR, but I have read far too many threads about lack of communication from Planetary. It's really a shame. I feel the same about Dutch Pinball. These guys need to behave like "real" companies to be taken seriously. Communication with customers is so obvious it should go without saying.

    I get your point. PPS will tell you that they're NOT the manufacturer for MMR. CGC is the manufacturer. PPS is the licensor (which is I guess why they've handled all of the promotion of the game, set up the forums, etc.) and a dealer that happens to be selling MMR. But questions about support will presumably have to be directed back to CGC (through your dealer, which could be PPS if you buy from them).

    #40 3 years ago

    Not sure why you haven't had good results from Planetary, but...

    I always have. Dealt with them several times and no issues whatsoever. In fact friendly.

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