I’ve ordered heaps of stuff over the years from Pam and always great. I stopped receiving email responses over a year ago as I always double check through email before I order. It’s an O/S thing. I just stopped ordering through them. May be it’s not worth the headaches as more mod makers are offering plastic protectors now. Ulekstore for one. Shame as I always like using Pinbits. Surely someone local has a number or even an address that they could check if this is a permanent thing and gently ask them to closedown the website. It’s going to keep causing headaches as it is often first in web searches if you are looking for protectors. I do hope they are ok though.