Well, looks like I found this thread a little too late....I ordered the fluorescent plastic protectors for Avatar from their site. Paid for and confirmation of my order back in December but crickets since then. I tried to call, contact through their website and direct email to Pam also. I figured with this, as with just about everything these days, that there might be a delay because of the virus or lack of parts, but guess I figured wrong. As someone mentioned above, they could have disabled the site until they came back to work, better than keeping everyone hanging. Maybe they'll be back soon. Only thing I can say is at least my order was small, so not out a bunch of money.