Last I heard, they were still fulfilling orders for items that were in stock, but not really taking the time to respond to inquiries.

I think the last time I actually bought anything was probably about a year and a half ago.

I placed an order for a WPC95 blackout mod with them on November 9th. Since then, I've received no confirmation--other than that the payment was sent. I sent Pam an email on December 1st asking when I could expect to receive shipping confirmation and got nothing in response.

I understand things are tough now for a lot of people, so I'm trying to be easygoing, but at the same time, there's no excuse to have ignored a simple email. If I don't hear from them in few more days, I'm going to open a dispute with PayPal.

I'd avoid them.

I have a couple of those blackout mods from pinbits I can sell you if they don't end up following through.

I placed an order on 24NOV. I received confirmation from Paypal that they were paid, but when I asked for an update late last week, it went unanswered.

Hoping that they are OK and just temporarily backlogged.

I think they've been "sitting" for quite some time. I tried to ask about an item probably about 2 years ago now, and never got a response. Since then, I've not purchased anything from them. If it's been more than a month and you haven't gotten anything, I would suggest you get your money back.

I always hated when a website stays up, and they're accepting money, but have no intention to fill orders. Just do the right thing and shut it down.

That's really a bummer. I hope all is ok with them. Pam was always a pleasure to work with and they made some great plastic protector kits. One of, if not the first ones making them, and they were the only place you could get ones that weren't all the stupid colors that washed out the artwork. And their dress-up kits for the inlane/sling areas for Star Trek and Spiderman are absolutely beautiful and should be considered must-have mods.

Guys - be mindful of the paypal ?30day? refund window.
If you don't get a tracking number buy then; file a dispute.

I don't understand this as all tbh.
I make it a point to pack and ship orders then night after I get them. I always include tracking numbers in the paypal entry screen and on my own ecommerce site. It boggles my mind that you guys have the patience to put up with that.

Saltimbanco - is it a pinbits mod for Tron; or something else?
I have a Laser Cutter here... I could recreate something if you need it. PM me.

PM Sent

I’m having the same problem. I ordered some Spider-Man parts in mid November and have not heard a word from them. No response to my emails and their voicemail is full. I just initiated a dispute with PayPal, but I’d much rather have the parts (or at least an idea when they will be shipped).

I'm in the same situation, paypal transaction went through but no communication after. I politely emailed a couple of times but no reply.

Rats. I've been trying to buy a CV opto board: https://pinbits.com/index.php?main_page=product_info&cPath=13_4&products_id=202

This page is missing the ADD TO CART button, but it's not listed as out of stock.

No responses to their contact page, 2 e-mail addresses I found, & their phone # voicemail is full. :[

Anybody have a spare CV auto opto board? =D

Thanks,
-Jason

PS: to be clear, it's only pinball--my games are fine--more importantly, I hope they are doing well!

I paid for an order back in Nov. and it went through on PayPal, after a month I emailed to cancel the order for a refund and got no reply. Presently waiting for an answer on my dispute via PayPal. Crappy way to do business!

Does anyone have a personal connection with them? I'm getting a little concerned that something might be wrong

In this day and age, regardless of the virus, this is a very disrespectful way to conduct business if not just down right stupid.

If you do not have the time to communicate properly with your clients, you should not have any. Hell I was talking to clients yesterday and it was Christmas Eve.

Communication is key and unfortunately many folks who are in business have no idea how to do it. You may be good at what you do but if you cannot interface well with the folks writing you checks, they will soon stop issuing them.

And should!!

I placed an order on November 24, and have sent 2 emails - neither of which has been answered.

Let me reach out to some mutual friends

Any update on Pinbits? I want to make an order but want to make sure they are up and operational first.

Pam and Martin are OK. They are taking a break and should be back shortly.

I don't really know them personally, but a mutual friend shared the information with me.

Wow; a break - but the website is still taking orders?

If that's the case, why didn't they disable the cart and/or put up a message on the site instead of leaving everyone guessing?

+1

Please, open communication is key!!!!!!!!!!!!!!!!! How hard is it to put a message on the web site or send an email??????? It costs a few electrons...

I am also currently waiting for an order. Given what it took to get my order earlier this year, I figured it would be awhile.

They are nice people, but sometimes nice people aren't business types.

This strikes me as that.

I'm more than happy to fill in on all the williams boards I can. Just let me know which board you need and I'll see if I can get it added to the store.

I'll look into the CV opto board.

They are nice people. And a bit older. Hopeful health issues aren't the cause of all this.

LTG : )

I don't know. I reached out to a mutual friend and posted what he told me.

Next time I won't bother.

I wouldn't take it personal... but get where you are coming from.
I think most of us are just dumbfounded - I know I am.
Thanks for the effort you did; I'm sure many here are grateful for the confirmation that they aren't left wondering.
I'm hopeful that pinbits will have their paypal account frozen to end the suffering of the costumers. That said; I'm ot sure I have faith in Paypal doing much.

It's not you--I appreciate the follow-up. It's pretty much like Zitt said:

Pinbits has 539 items in their store. As someone with less then 30 prodicts, it is hard to coordinate and plan for so many different items. More so when they deal with plastics, stainless steel, electronics, and other stuff.

They got burned out and it makes sense

Nobody says they *have* to stock that may products. In fact, many of those items are marked as "sold out".

For future reference, is there a recommendation for a supplier of a comparable alternative? (Looking ahead, just in case...)

That depends on what you're looking for. Some products can be bought from other suppliers, but some are currently unique to pinbits.

https://www.pinwiki.com/wiki/index.php?title=Pinball_Parts_Suppliers

Can anyone make, or point to someone that can make, these?

https://pinbits.com/index.php?main_page=product_info&cPath=13_77&products_id=589

Screenshot_20210106-223118_Chrome (resized).jpg

I could; but is there really a market?

I miss Pam...

I'm in the market. .

It's really the one thing left that I want that is easy to install, that would be a good visual difference because it's right at the flippers, and not expensive.

Deadpool? Guardians?

That's a good thought ... if they are multi game - able.

Sooo, are they gone for good? I found this thread after not getting any reply from them for weeks. Seems like bad business considering the store is open and you can put in orders. I purchased some pinbits but zero response

Same situation here.

I've sent multiple emails, from the website, to see if they are in business. No reply at all.

Shame, their protectors were the absolute best. They were a little larger than the plastic which I feel protects the plastic better. I bought some from the company that makes playfield protectors (in Germany I think) and those are the same width as the plastic. Not happy with that.

Any other companies making plastic protectors?

Back on August 8, I ordered a set of plastic protectors from Pinbits for my Stern Star Trek. I didn't note exactly when I received them, but it was within two weeks of placing the order.

I'd really like to order a set of their plastic protectors for my Tron, but their web page for that item is broken and is missing the add-to-cart button. I've sent them 5 or 6 emails about it (direct and through their web site) over the past 5 months without any reply.