First off I created this thread as I think JJP is designing and coding the best pinball machines on the planet right now and want to see them around long term. All of the issues below are not related to parts quality (great), cabinet quality (great), boards (great), but rather how the games are being assembled at the factory.
There's been more reports recently of JJP quality control being inconsistent. I don't want to say that their QC has dropped across the board as I don't believe that is the case. Customer A can have a game built 2 weeks ago that plays perfectly but Customer B with a game built last week has multiple issues. I'm not talking about small tweak issues either, that's understandable as these are mechanical devices that in some cases travel across the country (or across the globe). There's been reports of soldering joints on Pirates coming loose due to the wiring harness being too tight, lose side rails on various titles, the molded beast heads on Hobbit coming loose, and I just read from another Pinside member who received a NIB Pirates where the coils for the upper playfield flippers were installed reverse...
I currently own JJP's 4 games that they have built to date. The one that has had the least amount of issues is over 5 years old, my WOZ ECLE. My Hobbit LE was an earlier build and I had to install a bunch of fix updates including replacing the ramp flaps which was a major pain in the ass. My Dialed In LE was blowing a fuse out of the box, turns out the apron was touching the auto shooter which caused a short. Easy fix thankfully, Ted Estes provided troubleshooting assistance which was amazing and the game is put together well. I just received a Pirates LE built on 2/4/19 that has had zero hardware issues which knock on wood seems odd when customers with build dates 1 week newer have issues (the reverse flipper coil example above is one).
I'll say this, JJP does listen to community feedback about issues found on games and implements those changes at the factory. However, those changes appear to be done on some games and then not on others. Some games are having screws / nuts tightened consistently but then not on others. In other words quality control does not appear to be consistent and that is the last thing owners of a $8.5k-$12.5k pinball machine should be worried about.
So what's going on at the JJP factory? Is staff one day or week putting games together better then the staff working the next week? Is it one person on the line causing all the issues and it's just a lottery as to whether or not your game is put together by him or her? Why are some games being play tested and or going through final checks when others don't appear to be? Is the factory manager / supervisor regularly making sure that games are being put together correctly?
What do you think?