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I don't look at it like "tire kickers" I look at it as smart buyer shopping around. If you go to one grocery store and bread is $1.50 and another store is $1.75 for the same thing it doesn't matter. If the exact same game from one distributor is $5000 and $7000 from another it pays to shop a little. If you're to "busy" for a question or two how will you be if the customer has a issue?
Quoted from TimeBandit:Easy!
Once they have an issue with your product, *they have paid you*. NOW they are a customer, and you can give them customer service.
My customers get all the time in the world from me. And guess what..they get BETTER customer service if I'm not tied up with crazies all day long.
Oh I agree about crazies. I work with the public everyday. I had one girl go off screaming and writing emails because I answered the phone "good morning, lock shop".
But... don't expect a sale if I have a question and you won't respond.
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Greensboro, NC