There are lots and lots of help threads on here. Google search and you'll find your answers. I think for the longtime folks, they feel if you haven't at least looked a bit yourself, it's hard to jump in and help. I've usually found answers in older threads or club threads. If not, ask in a club thread. Be polite and let folks know where you've looked and what you've tried. I have had great luck in finding Pinsiders willing to help. Plus, I've learned to read some schematics, use a multimeter, and solder along the way. Takes time. Just don't expect to get a response if your initial question is, "what's the best way to clean a playfield?" There are like 50 threads on that one! And please, please, please, no more "bubble burst" aka "prices have hit the ceiling" threads!