I had a similar problem on Tron. It was never as bad as it sounds like it is for you, but ball trail dirt meant that the ball didn't travel around it particularly friction free, and would occasionally get stuck.

Since cleaning and waxing it twice the problem went away.

Perhaps you could try waxing the area?

Make sure the up post on the right side is level with the playfield? The ball can rest at either up post, so it can roll out the right side too, mine is a little slow when it is caught at the right post and releases, but a hitting a flipper is always enough to get it going.

I have no crumpling or issues with the mylar there though, sounds like you might need to remove the piece that's there and reapply if the ball hangs on that...

I'm having the same issue with the mylar at the back of the loop and i'm looking to buy a mylar kit. Any idea where I can get one? It's becoming worn out and the ball is getting stuck quite often.

My Premium is doing the same thing, and my Mylar is coming up bad. I talked to Stern, and they are just sending me new Mylar I need to replace myself. I hope I don't balls it up. Check out how bad it is though. 3100 plays. Pretty much is played non stop at The Silver Ballroom in St. Louis..

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Mine has been sticking since day one. Got a new mylar set from stern. Spent 4 hours last night taking it apart, removing mylar, clean, wax, new mylar. Ball still sticks on the guide. So it's not just torn up mylar but the torn up mylar makes it even worse cause the ball slows down and can easily rest on the ball guides flat spot next to the two rivets. Here is before and after shots of mylar damage and a shot of the ball stuck AFTER the new mylar.

It is not sticking on the up post, nor the mylar.... just 100% the ball guide. Really need a fix as no one wants to play this new game, coin drop is way down because the ball gets stuck every game.

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Random thought that you've probably already checked.. looks like there is a magnet there, have you checked that this isn't sitting proud or below the playfield?

Did you wax the new mylar?

I still play and just rage tilt until it finally drains

May be worth making your own mylar strip that is a bit longer so it goes past that point to the right.

Anyone have any solutions that worked. I have brand new game and it’s driving me nuts.

Anyone have any solutions that worked? I have brand new game and it’s driving me nuts.Ball seems to be getting held up by ball guide rivots. /blockquote>

Smack the side of the cab when it gets stuck? Worked for me on location.

I took the mylar off altogether and it never got stuck there again.

Thanks for the replies. I’m trying to avoid having to smack the cab. I have to set tilt to almost off to do this. I’ll consider the Mylar....right post is even with playfield. Seems like it will hit left side of post when it comes up. Then it just stayed there instead of falling back to left side of playfield.

I’m having the same issues, ball getting stuck, and it’s not against the post. Just raised the back legs a little more to see if that would help. Will see I guess..

I tried that also. Helped a little but still happening. Seems to be a common problem with this game. With mine being HUO I might try removing Mylar .

Happens on every single IM PRO I've played on location since the game started shipping. Surprised they haven't fixed that yet.

Wonder if steel post would help....A lot of us Metallica owners switched the divertor post out from plastic to metal so ball will bounce back in to pop bumpers. Works well. I might try switching it to see if ball bounces back instead of just staying up there. Nothing to lose.

It’s a different shot than Metallica. In met, a hard loop shot would hit the plastic plunger and stop. The metal post caused it to bounce back. In IMDN, the ball tends to get stuck after a soft shot to the pharaoh Target. I had this issue and what corrected it was raising the pitch to 7 and adjusting the post so it was just a little above the pf, maybe 1/2mm.

Uff I hated that

Pitch increase did help some with soft pharaoh shots where it just lies there. However I was also getting balls just laying next to the post .I had post 1/2 mm raised like you suggested. Ball search would raise post but ball would not move. I’m experimenting with the metal post and so far I see an improvement . It’s smaller diameter and when it retracts the ball moves down the playfield. There were a few times it didn’t but only took a minor shake. With the plastic post I had to back off the tilt bob or it would tilt. Too early to tell . I can always switch it back. Post is Williams part # 17986.

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Removed Mylar /waxed and much improved. Not perfect but the ball was definitely getting hung up by Mylar . Ball hang up was constant at back loop. Didn’t want to remove Mylar but nothing else worked .HUO game so should be ok. Thanks Sinestare. I’m still using metal divertor up post but will switch back to compare.

Had a similar problem with my iron Man had a similar problem with a Iron Man VE that I just picked up. Discovered there is a simple but to adjust under the playfield. Not sure if this pin is the same.

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