(Topic ID: 219288)

Iron Maiden LE Missing Ball Trough...WTF


By Tyamry

10 months ago



Topic Stats

  • 35 posts
  • 26 Pinsiders participating
  • Latest reply 10 months ago by LTG
  • Topic is favorited by 1 Pinsider

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#1 10 months ago

So, I just unboxed my LE and went to put the balls in and all 6 balls drained and fell to the bottom of the cabinet. It's missing the ball trough. Where's the QC? What a major disappointment.

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#2 10 months ago

Ffs really ? Call your distro. That's unacceptable

#3 10 months ago

WOW - unbelievable! I'm a big Stern fan and have bought numerous NIB games from them, but have never seen or heard about a quality control oversight as bad as this.

This is just plain INEXCUSABLE!

#4 10 months ago
Quoted from Tuna_Delight:

WOW - unbelievable! I'm a big Stern fan and have bought numerous NIB games from them, but have never seen or heard about a quality control oversight as bad as this.
This is just plain INEXCUSABLE!

Idk the mismatched side rails on a batch GE LE’s was pretty bonkers over the top too

#5 10 months ago

Maybe when they get to $20k Ultra LE’s, you’ll get actual testing and QC.

Nah, they’ll still be built worse than the SAM era games.

Buuuut, keep pre-ordering these hyped up games!!!

26
#6 10 months ago

Even with no ball trough, it's still better than GB.

#7 10 months ago
Quoted from WackyBrakke:

Idk the mismatched side rails on a batch GE LE’s was pretty bonkers over the top too

Wasn't aware of these, but that's pretty bad too. Jeesh - c'mon Stern!

#8 10 months ago

That’s shit. While it’s fantastic Stern is cranking stuff out, I can’t believe LE’s go through the door without even being play tested... which this clearly wasn’t because it’s impossible to even play.

#9 10 months ago
Quoted from GorillaBiscuits:

I can’t believe LE’s go through the door without even being play tested... which this clearly wasn’t because it’s impossible to even play.

This is an obvious FAIL on Stern's part, no question. But you don't know what happened in the factory. It's totally possible they play tested it, everything was fine EXCEPT the ball through, which was subsequently taken out, and obviously then they (probably another worker) packed the game when they shouldn't have.

#10 10 months ago
Quoted from andre060:

It's totally possible they play tested it, everything was fine EXCEPT the ball through, which was subsequently taken out, and obviously then they (probably another worker) packed the game when they shouldn't have.

It looks like the screw holes underneath the apron was used.
I am guessing you are right.

#11 10 months ago

Wow...just Wow !!!!

#12 10 months ago

Here is a picture of the stamp where it was signed and accepted on April 20, 2018..... a FRIDAY! GO FIGURE!

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#13 10 months ago

On the plus side, it might be some time before there are any noticeable dimples or cracks in the clear coat.

#14 10 months ago

I can always count on you o-din to put a smile on my face! Unfortunately, it doesn't make up for the fact that I have a brand new game that's been sitting all weekend long unplayed.

#15 10 months ago

I hear ya buddy! But at least they didn't stick a forklift thru it.

24
#16 10 months ago

4/20 build... that explains it!

#17 10 months ago

did Stern blame shipping?

#18 10 months ago

How you are being chill right now is amazing - I'd be steaming.

Stern should be ashamed.

#19 10 months ago

I still have steam coming out of my ears and it's not Monday morning yet.

#20 10 months ago
Quoted from Mistermoberg:

Stern should be ashamed.

Crap happens. Contact the distributor. I'm sure it will be made right.

My guess is a non pinball person on the assembly line was told to get a ball trough for who knows what or why, and they grabbed one from a game heading to shipping, instead of where the ball troughs normally are. Hence it got missed because it already passed inspection.

Really weird. Really rare. And unfortunate. Stern cares and will set things right.

LTG : )

#21 10 months ago

Can’t believe the forgot the ball trow!

#22 10 months ago
Quoted from LTG:

Crap happens. Contact the distributor. I'm sure it will be made right.
My guess is a non pinball person on the assembly line was told to get a ball trough for who knows what or why, and they grabbed one from a game heading to shipping, instead of where the ball troughs normally are. Hence it got missed because it already passed inspection.
Really weird. Really rare. And unfortunate. Stern cares and will set things right.
LTG : )

Already did. He told me to contact them directly.

#23 10 months ago
Quoted from Tyamry:

Already did. He told me to contact them directly.

Which once again begs the question “what are distributors for?”.

#24 10 months ago

My guess is after they finished #199 Supreme game, they came up one ball trough short, and it being such an important release they didn't want to screw up, they simply "borrowed" yours with the knowledge they would have more in stock by the time you received your game.

#25 10 months ago

It appears to be this metal guide that is missing, not the ball trough.

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#26 10 months ago
Quoted from Tyamry:

Already did. He told me to contact them directly.

Who is your distributor? I would like to avoid them in the future.

#27 10 months ago
Quoted from Tyamry:

Already did. He told me to contact them directly.

insult on top of injury

#28 10 months ago
Quoted from BoJo:

Who is your distributor? I would like to avoid them in the future.

Exactly. The distributor is basically saying "I got my money, take your problems somewhere else". Complete dick move.

#29 10 months ago
Quoted from mattosborn:

Which once again begs the question “what are distributors for?”.

No shit. Let me click buy from your website! It’s 2018!

#30 10 months ago
Quoted from Tyamry:

Already did. He told me to contact them directly.

Not to be blunt, but find another distributor for next game. My disty (Mike @ Automated) would be all over this if it happened. Would never pass you off to Stern like that.

#31 10 months ago
Quoted from Tyamry:

Already did. He told me to contact them directly.

Wow. Not sure what the bigger fail is in this thread. Stern missing an obvious part of a game or a distributor that doesn't service his customers. Shoot some of the larger distributors have parts on hand and I'd be surprised if they wouldn't have overnighted you the parts you needed to get your game up and running while they fought with Stern to get things resolved. Especially for an LE buyer.

#32 10 months ago

Just to be clear. I bought this from someone that purchased it from the distributor. He sent the email to them and copied me on it. Anyway, I wanted to be the one to contact Stern so I could let off some steam that built up while I sat around all weekend not being able to play it.

I spoke with Stern this morning and they are overnighting me the part.

#33 10 months ago

i can understand your frustration. but let's be realistic. this isn't the biggest mess-up in the course of western civilization. error's happen, it's part of life. as lloyd pointed out, stern cares and right's things when they screw up. you'll get the new part, screw it in, and all will be right with the world. not to mention forgotten.

#34 10 months ago

no, it's not the biggest mess-up, however it is still unacceptable

how can they claim that they test every single machine and then have something like this happen. there's no way that they ran any balls through the game (I would think that's a test to make sure that the trough optos are functioning properly

additionally, this should have been caught prior to the apron being installed to the playfield assembly

#35 10 months ago
Quoted from j_m_:

how can they claim that they test every single machine and then have something like this happen.

Pretty easy.

Seeing it's a lane guide type wall. It got stopped in final testing. The part there was defective. Pulled. And for what ever reason someone forgot to put it a new one in. You can see the screw holes. something had been there.

The removed one most likely had a cosmetic issue. So no need to keep testing. It was noted and pulled and continued down the line past testing. It was there that a non pinball person, or human error, didn't get the new one in before boxing it up.

Unfortunate for the buyer. But Stern is on it after he contacted them.

LTG : )

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