Quoted from Tranquilize:
It’s a non issue imo because it’s pretty easy to fix. My DILE has had issues and adjustments too. It’s the nature of pinball.
That being said, I went to adjust my plumb bob and the screw adjuster stripped with very little pressure. The bob threads literally turned to powder. I tapped new, thicker threads with just the tap in hand and it was way too easy. The bob is made of some crap powdered metal. I’m amazed at how Stern is able to skimp on almost every part they source.
In my situation, I couldn't fix the mech for the ramp - I had to get another new assembly.
To Stern's credit, they overnighted me a new entire ramp assembly, swapped in 5 mins, and it's been great since. If it wasn't for Stern coming through with parts that quick, it would be a much bigger program- but so far, even after tweaking and fixing random crap on the game, it's still worth the $9k to me. Great game and one of the best Stern's i've ever played- and the LE came with a lot of value adds this time around too which is always a good thing.
I think the QA / tester just needs to really have a better checklist of things to look at and test before packing it up. I feel like we the customers are the play testers, based on all the issues posted here on Pinside.. which probably only represents 30-40% of all buyers at most.