Hello everyone ....my name is Sean and I am new here. Just recently acquired an Iron Maiden LE Pinball and also purchased the new Aces High topper from Stern. This is my first and only pinball machine, so I am somewaht of a rookie. Thr directions for installing the topper were fairly simple and straightforward. Two connections. My problem is ....it does not seem to work. It does nothing ...no lights or interaction with the game. I can see a small red led lit up by the computer board in there, so I know it has power. Am I missing a setting in the menu or something? I have sent an email to The Game Room Guys ....which is where it was purchased, but I do not expect to hear anything till after the holidays. So, I was just wondering if anyone had any suggestions for me. Is it possible I received a dead topper? Thanks in advance for any help anyone can give me.

That's what I was afraid of....... Thanks.

Yes ...the latest code is installed....

Okay ....talked to the Game Room Guys .....may be defective or a loose wire ....of course I'm at work ....so they are going to call me Wednesday to troubleshoot and see if we can get it working..... if not, it has to go back.

Okay ....here's the latest development. I got my replacement ....hooked it up before screwing it down ....it worked fine. Replace the screws ...and it doesn't work. So, as I was removing it again, I tried it without the screws in. Worked like a charm. As soon as I put a screw in the hole ....it created a tiny spark ...and the topper went out. I removed the screw and it worked. Same thing with the fourth screw. Created a spark and shut it down. I left out two screws and it seems to be working. Sounds like some kind of grounding issue to me. I am waiting to hear back from thE Gameroom guys. Has anyone ever experienced anything like this? It's kind of unnerving.

Thanks guys ....at least I know that I am not the only one. I thought there may be something wrong with the grounding on my pinball machine. The Gameroom guys tech is to be contacting Stern today about the issue. I will let you guys know what i learn.

Okay. Gameroom Guys wants me to take it apart, and place some electrical tape over the soldered wires on the light up guns to see if that fixes the issue. Unfortunately, I did't spend $400 on this topper to fix it myself. Looks like it's going back for a refund.