He could of 1) Tried to call support 2) Wait until after Christmas 3) Head to the forums here. Instead he spent hours doing who knows what under the playfield on a $9000 game.

Yea, but if he didn't spend 5 hours messing it up it wouldn't of escalated to the point he needed to speak to Jack.

2RustyBalls, The game probably got shook around during shipping and the owner made the situation worse. He admits to spending 5 hours looking for a loose wire etc.. Who the hell needs 5 hours for that?

The guy is a bit of an idiot...

1) Pissed away hours making his game worse

2) Trading it back for a game that's worth over $2,000 less

3) Doesn't own nor can pronounce the word "Soldering"

All he had to do was call tech support, so simple..

_{Post edited by moderator: temporary thread ban for personal attack.}

Is he really still a customer? From the video it sounded like he wanted to get rid of the WOZ.

I assume you have another job to pay the bills if you volunteer at JJP?

Someone poked the hornets nest..

Condescending or not we obviously we don't want a fellow pinhead pissed off on Christmas. I and Im sure others feel frustrated with him for what he went through and wish he didn't have to go through that. I wish he atleast posted on pinside prior to spending hours trying to resolve it himself.

So I may of insulted him, but Im just pissed we couldn't save him from drowning..

reviewzonehd, I think the frustration from some of the people comes from the fact its still not known whether the unit was shipped with defects or whether defects were caused by shipping? I can understand the rudeness from the owner could be a catalyst for wanting to exchange the machine but it doesn't necessary mean its a bad product. Christmas was a couple of weeks ago and it seems like you might not of been patient to get these issues resolved. I trust you when you say Jack was rude, but it is also rare to get calls from an owner of a company so that does show his heart was in the right place, just his execution sucked.

If you are a YouTube personality and have a large following, making a video bashing a manufacturer of a hobby you are in is the right way to handle it? The first impressions some of the folks have to pinball will be this video, we are happy with this?

The person who made the video is different then who posted it. The poster is the op in this case..

beelzeboob was referring to MiamiRedSkin though. Your referring to reviewzonehd..

reviewzonehd, I'm glad you stepped in and added some posts here. Now that I have the whole picture I regret calling you an idiot. I apologized via PM but want to also state it here.

Sorry..

I'm sure your goal wasn't to get into this sh*tstorm on pinside so would I of followed the same steps as you which got this result? no.. I would of posted on pinside with some of the issues and seeked helped within the community first. Lloyd and others would of seen it and chimed in. The other option was to call the distributor / call JJP support whether it was christmas or not.

I'm not going to buy a some expensive toy based on your review on youtube and have a bad experience and crap on it with a video. I would seek guidance from other hobbyists and folks first. You live in Monroe, NC and im 30 miles away and know of a lot of other pinheads close to you. We are a tight knit community and your action of making a video and slamming a pin could be seen as disrespectful to your other hobbyists.

JJP has thousands of customers who have spent $7000-$9000 on their products. Its like me ragging on my neighbors car because I don't buy or like the brand he purchased.

Your logic makes no sense, you spent $9000 for a game and have the patience of a gnat. In the end you lost money and you lost time and are in a pissing contest on here.

I would of been a little more patient and tried to get the issues fixed and patted myself on the back and not quit like you did.

You didn't respect the community by handling the situation like you did so hopefully im not the only one that doesn't show-up for your house parties.

This is your problem, respect the hobby, gain some local friends in the community and create a network of resources.

I'm assuming this is your first NIB machine? Whether it was $9000 or $5000 stuff shifts and moves around in shipping. If you had more experience or did more due diligence you would know this. When I bought my Iron Man Vault pieces were lose and moving around in the cabinet. I called support and got the issues resolved.

You can be in denial all you want but next time pay someone to unbox and setup the pin for you. It seems like you have the money..

Jack was probably just very passionate and got defensive about his game. My lord, all the issues could of gotten resolved in a couple of weeks, give me a break.

I'm not sure what you were trying to warn others of?

What did you really accomplish in the end besides piss yourself off and get pissed on.

I don't care about coming to reviewzonehd's house. I'm putting in time and effort typing these posts to give a different perspective. Instead of trying to argue points and have some dialog I'm told im not invited to his house.

Whether people agree or disagree we are putting attention towards this issue and that is a positive thing here and should be appreciated a little bit.

I'm going to head to lunch and done wasting my time on this thread. I appreciate the warning that games might leave a factory damaged or get damaged in shipping. I also learned Jack can be an a-hole over the phone.

I want to thank you very much for this amazing warning!

Its how he shared it!!!!!

They should fix machine and have it professionally delivered and setup for free to original owner. This would make-up for having potential customer go through this emotional ordeal.

You missed the part where Jack Guarnieri called him up and upset him. At that point he didn't want the game anymore so its a combination of a few things..

reviewzonehd was in a bit of a hole as he entered this thread:

-Some folks just have a natural bias to JJP WOZ 75th owners. Maybe its because they are $9,000 and they can't afford it, maybe they purchased the Emerald LE who knows..

-Being in the hobby 3 months and a popular YouTube personality it wasn't advantageous to make a youtube video slamming the product and the company. Yes, I understand the video wasn't posted in reviewzonehd's popular youtube channel, but regardless this can and will piss people off..

-Someone else posted the video on behalf of reviewzonehd and yes I know that person apologized but that doesn't mean this didn't occur.

-reviewzonehd didn't engage the issues in this forum, maybe he thought pinside was down on christmas? (ok, bad joke, sorry)

JJP is a multimillion dollar company and sold thousands of WOZ pins, have presold thousands of TH and have one of the best game designers making their third pin. Regardless of some of the negativity and issues they've experienced, there is no denying they are a force to be reckoned with and have been successful.

I agree with you 100%