As the guy in the video stated...this was a brand new pin, straight out of the box. If something isn't working as it should, and it needs to be repaired in order to work, you are going to pay for the labor to fix it, unless you are going to refund the purchase price of the pin. I don't care what the warranty says.

There is a thing called Implied Warranty of Merchantability that would apply here.

That isn't to say that there can't be an attempt to have the customer do the repairs themself, but if they can't, it will need to be fixed. Including labor.

I know that Stern will cover labor under these types of circumstances. A friend who had issues with a Tron LE and the LED boards going out on day 1 had Stern send a tech over to his house to do the repair at no charge.

Based on the experience of the guy who posted the video, getting him on the phone didn't seem so "great".

I think you need to post this at least 100 more times. The first 100 times just wasn't enough.

I just can't believe how many people in this thread are of the opinion that people should not share their experience when it is a negative one. What did he accomplish? He gave us a data point in terms of his personal experience with his brand new RRWOZ, and the customer support that he got from JJP.

It doesn't mean that all WOZ's don't work out of the box, and it doesn't mean that Jack will call you and berate you if you tried to fix something yourself. But it's an experience that someone had with the product and company that can be taken into consideration, and looked at in combination with other reviews, including many positive ones.

Exactly.

This is complete and utter nonsense.

This was a brand new pin, just pulled out of the box, and it didn't work.

Where does this nonsense come from that any labor required to fix the pin wouldn't be covered? I don't care what the warranty says...there are consumer protection laws that are in play here. You ship a defective product, you will either pay to fix it (including labor) or you will refund the customers money.

If JJP's warranty says that labor is never covered, even from day 1, it's pretty ridiculous.

More bogus legal threats from you know who.

Jesus.

Not a contradiction. He was making it sound like JJP would do it out of the kindness of their heart even though they didn't have to. That's not correct.

Sadly, it's just proof that the Church of JJP is still alive and well.

So what?

Just because these issues could supposedly be easily fixed, that means that he shouldn't share the fact that these issues existed out of the box?

Sorry, but I completely disagree with this. Giving more details, including what you interpret as minor issues, in no way "weakens his argument", because he isn't making an argument to begin with.

He is sharing his experience with his brand new pinball machine. That experience included stuck balls and a lock down bar that did not fit. Which, by the way, is a common issue for some reason on WOZ. A NIB WOZ that I helped open had the same issue. How is that something that shouldn't be mentioned? How does mentioning that FACT "hurt his argument"?

You just proved that you belong to that Church that I was talking about.

Hilarious how you bring Stern into this discussion. lol

You act as though there is no criticism of Stern, or discussion about the hammer on MET etc. You're a funny guy!

Really?

Why do you say that? Simply because I support this guys right to give us his experience with his brand new RRWOZ?

Or because I called you out on your erroneous inference about there being no negative reviews/discussion about Stern pins, including the hammer issue on MET?

Yes, it all makes sense. I'm clearly a member of the Church of Stern!

Edit: have you looked at my collection? I only own 2 Stern pins. lol

You say that like everyone else is.

The only reason I post on the internet is to tell people how wrong they are.

someone is wrong internet.png