Quoted from Pinchroma:

And I was working as well. My phone rings on Christmas

Quoted from LTG:

Couldn't call tech support on the Christmas holiday ?
Why not ? I was there taking care of people.
I wish he would have called sooner. Some of the problems he had started after he was in there for five hours checking wires.
LTG : ?

Quoted from Kcpinballfan:

I appreciate the video and it along with the responses from Alex have made me question staying in on the hobbit. This guy had bad experience and I don't think it was unreasonable to not want a tech to come out after his conversation with Jack on the phone, the guy was spooked and probably figured that if this is a brand new machine that has a boatload of problems and he is being disrespected on the phone by the owner then what is gonna happen on the second call or third call?
That video did not sound like he was trying to destroy Jacks reputation, it sounded like a guy giving an honest reveiw of his experience with woz. If that makes some uncomfortable and think its not fair to Jack, well Jack can come here to give his side. I tend to side with the guy in the video and I formed that opinion because of Alex's handling of pr in this thread. Alex you are representing JJP, if you talk condescending to customers im gonna assume that Jack more than likely does also because you keep doing it and you are still employed through Jack.
Now these are just my opinions but it's definitely making me take a long hard look at pulling my money out of the hobbit. Others probably feel different about the situation but I like to look at bad reviews as much as good ones to make an educated decision.

Quoted from jazc4:

Man, leave the computer for 2 hours and 63 posts later.......

Quoted from 27dnast:

The point is: It's not an issue. Most games need minor tweaks out of the box. You get a potential buyer that's a non-pinhead watching that video and they see him highlighting a non-issue (making it look like big issue) and they are going to misinterpret it.
I feel for this guy and the frustrations he had...but he only weakens his argument by highlighting non-issues.
All he needed to say is that he had major electrical issues with the game...unsolvable to basic trouble shooting. That's more than enough.