I have a WOZECLE, one of the early ones. I have experienced all of the issues that have been common the these machines. I have now changed 11 small led boards ( replaced several 5 v boards with 5V, then some with 7v boards, and finally 3 so far of the newer generation boards), 2 of the larger ones, fixed the castle doors, tightened coils, Crystal ball, lock bar, and I'm sure I forgot a few things in the last year and a half. While I agree that these all had issues that should have been resolved prior to being sold, that's water under the dam at this point. The thing I find upsetting about this thread, after three days of this back and forth, is the way we are treating the guys that VOLUNTEER to help us thru these issues. LLoyd has been an absolute Saint. He has spent a ton of time and effort with me on e-mail, and the phone to see that every issue I have had was resolved. He took the time and effort to help educate me, and made me much more competent to address issues. I have only had one exposure to Alex, when he helped me figure out an issue for a software update. He was thorough and polite and helped me get it right. I will not comment further, as I have read all the various reviews of his interactions with others, and have no reason to doubt some have issues with him.
I have never had any interaction with anyone else at JJP.
JJP has always provided parts very fast when I had issues, and still support the machine today even though the warranty has expired.
My take away is the machine was a first in many ways and wasn't really ready to go to market until some of the QC issues and the LED board issue was figured out.
JJP has supported the machines directly, my distributed told me to call JJP when I had the very first issue and has never done anything else.
I knew it was a shaky proposition to take on a machine that was unproven and had it not been for the terrific support I received, I would have dumped it quickly.
LLoyd, and I believe Alex, both volunteer their talent and efforts to help us out of a genuine commitment to pinball and those of us that enjoy the hobby.
Do tempers get flared? Absolutely.
Are they human? I think so. ( not sure about LLoyd, seems superhuman at times)
My only real point here is that these guys are stuck providing support for these machines.
They didn't design, manufacture, or deliver them, they volunteer to support a troubled product.
How anyone can berate them for their efforts is totally beyond my comprehension.
I, for one, greatly appreciate their support, along with many others here on PS like Vid1900, Cris Hibler, Borygard, and the list goes on and on.
This issue should have always been between JJP and the customer, and appears to have been handled poorly by JJP, certainly from a PR point of view, but I think we need to realize without the efforts of those like LLoyd and Alex, a lot of us would be up a creek without a paddle.