Quoted from T7:Just something to consider - JJP may have made this a policy to avoid getting scammed. If they send out free ramps for this level of damage, the word will get out and many customers will call in to get their "free ramps". And I bet most customers would leave the existing ramps on, and keep the new replacement as a spare for down the road. Also, customers might be uncomfortable replacing the ramp themselves - so now they have to pay a tech to do a house call?
I'm just saying, it could prove to be a very costly decision for this minor wear/issue. Just considering it from a different perspective.
Not the way it works with JJP. I had a problem with a motherboard DVI output, and we swapped boards. But it was clearly on the ticket, that I had to return the old part or get a charge for the 2nd motherboard - which is totally fine, you shouldn't get to keep the old part, b/c of just that, the scamming.
Even on a ramp, it should be a new part, with a pending charge if the old one isn't returned in x days.
That said, Stern went above and beyond on a couple parts for me over the years. One was a coupling for a trough fix and the other was a rather expensive motor, neither of which did I have to send back the old part. To me, that's a much better goodwill approach.
Spooky is just insanely good at customer service. Charlie answered my call. He specifically said what my issue was caused by and how to fix it., and in one case it was just a design flaw, but we worked out a good solution together. You don't get (can't get?) collaborative fixes from Gary or Jack, and with 1000's of games, its understandable. One of the advantages of Spooky being small, its that they act like a small business, where every customer is pretty much known by name and appreciated, included personal help, if needed.
San Jose, CA
