Quoted from Saveleaningtower:

Yeah - go change the world my friend. It's not happening. Fall in line or live life with a ton of stress and disappointment. Good for you that you go above and beyond. I wish I could buy your services or products. Unfortunately the vast majority of workers don't fall into your category and therefore we get what we get, imperfect products/services. You think some kid working at JJP or stern cares? They make 10 bucks an hour. Poverty level wages. I live in NJ and have seen the crew at JJP. Reminds me of what we called the burnouts back in HS. Folks need to get a grip on reality. Your euphoria doesn't exist.

Quoted from lowepg:

Yes, but that was exactly the POINT of this thread!
Not that a small stress fracture is the end of the world
Not that pinball should be perfect
Not about the relative happiness of factory workers or where-ever you took this off course
It was about customer service on a $9K purchase.