Quoted from CubeSnake:No offense whatsoever meant to the OP but if something of this caliber is THAT upsetting to you, you very well may be in for a lifetime of disappointments.
This is pretty much it in a nutshell. Pinball has flaws everywhere. You can't be OCD in the pinball world, or you will go batshit crazy.
But
on the other side of the coin, if manufacturers want to charge as much as they do, and have profit margins as high as they are, they better step up the customer service game. Back in the day cosmetic didn't mean anything because 96% of them were for operators. Now 87% are for home collectors. Different market, different needs. They should have sent you new ramps.