Let me get this right...

Original post made yesterday.
Machine was sold within a couple of hours
Jack calls within 24 hrs of the original post to make things right.
Pinsiders continue to bash JJP.

Clearly the OP was frustrated, and I understand his point about the customer service breakdowns along the way. But to sell a machine within a couple of weeks does seem extreme. Feels like this was in the works prior to the original post too.

We have all had bad customer customer service experiences, so this is not unique to JPP. Usually these events don't end as well as this one did. I have never had the president of a company call me to make things right.

We don't know if Jack called because of these post, or because it was finally escalated internally. It doesn't really matter, he's trying to make it right.

Lowepg - No I didn't miss the point. I deal with customer service issues all the time and no organization is perfect all the time.

This one was probably never escalated to Jack internally and it may have never been escalated to the right level to get resolved properly in the first place. This could have been a process breakdown or could have been the result of the interaction with the OP.

It's unfortunate if it took a Pinside post to get it escalated to Jack, but he deserves credit for taking care of it as soon as he heard about it.

I hope JJP learned from this and adjusted their policies on similar issues. If they didn't, then that will be the real tragedy.