I'd love to know the timeline and interactions behind this issue...but didn't JJ reach out and say he'd make it all right?

Just for the record, when I installed my cliffy's I lost a black hex post that goes under the right miniplayfield. Drove me crazy for hours... couldn't find it. So, I emailed tech support...asked them if I could buy the hex post. Within hours they got back to me and said "no"...they'd send it to me for free. A couple of days later I received three new black hex posts in the mail.

My experience with them was great.

Looking back...this all happened in a couple of weeks. Sometimes you need to give things time to get resolved to satisfaction. Was it too late?

^^^ Really good questions.

It would be interesting to go through and dissect all of the relevant variables... impossible task, though.
One thing for sure...folks should buy these games through distributors that they trust (and know will go to bat for them).