So picked up my first NIB game a couple weeks ago and it was a lot of money. The game arrived without a hitch. I got it set up and went through the initial adjustments. I noticed the ramps were cracked up by the screw heads so I turned in a support ticket. I also noticed a molding that holds the glass had a little mark in it. I was really bummed out, but I figured it will be covered since the ramp was cracked while the game was being built and ramps screwed down to tight so I turned in a support ticket. A couple weeks later I get a response. Basically, I'm being told that since its only cosmetic and it doesn't effect the functionality of the game its not covered. Despite that it was cracked during the manufacturing process. I've tried to reason with them and by this logic if the play field was scratched by the manufacturing process that wouldn't be covered either. Anyway, I love the game but I am so pissed that this company can't stand behind what they broke. Peed off enough that I'm considering getting rid of the game(two weeks old) and never doing business with this company again. If they can't stand behind a cheap plastic ramp, whats gonna happen on a real issue? I don't feel I should have to be on my hands and knees begging like I am, to get something covered that shouldn't have been sent to me broke in the first place. They have said this is fairly normal to have the ramps cracked up by the screw heads(even on a new game)
Anyway, I do love the game and clearly I'm upset right now as a matter of principle. Is it normal to have cracked ramps on NIB games(it bugs the heck out of me)? This is just not the first time buyer NIB experience I wanted to have .
Considering its a NIB game, am I over reacting on this?