For the price you paid - they should cover it. That's a flaw in their manufacturing process.

So, it took 2 weeks to get a response to your support ticket?

That wouldn't bother me but you have every right to be disappointed. These things are expensive. They should replace the ramp if the customer is unhappy. It's not unreasonable.

What pin are you talking about?

Especially when trying to build a good rep as a company.

Send him a damned new ramp lol.

Its linked. WoZ

Is that a WOZ?

Looks like WOZ

Pretty obvious the game/manufacturer and I'm not surprised in the slightest. I am surprised that anyone would still buy one of these NIB when there are so many up for sale in "like new" condition (including my own) but I suppose if maybe you were hoping the warranty was worth it?

Beat me by a second. Yeah at that price point the game should be flawless.

Clearly. Very first pic you're looking right down on the tornado plastic.

"Pay no attention to the cracks under the screws".......seriously that is BS.
wizard.gif

To be fair to JJP, I wouldn't really consider those "cracks" and more like very, very minor stress fractures. I bet some automotive scratch "remover" could make them nearly invisible too if it really bothers you. I don't think you would have to look too hard to find those on a Stern as well.

I'm shocked JJP isn't taking care of you. That's pretty lousy customer service. I've had cosmetic issues like that with NIB Sterns, and they bent over backwards to make me happy. They even replaced stuff that was well out of warranty a couple times.

The tornado is a mod and does not come with WOZ out of the box. I'm hoping the cracks were pre-mod addition.

tim

Guessing it's a Ruby Red.
I think the Ruby Red's come with those mods installed at the factory.

Do I think it's a big deal? No. It's a pin, not a precious collectible.

That said, for the outrageous price you paid for a Ruby Red you should get a game that's not cracked. If JJP wants to charge that much for a game they should send it out looking clean and nice. And if not then take care of it.

Not at all. This is crazy. Whoever installed those screws had no idea what they were doing. They should never have put a game like that in the box to ship it in the first place.

I would call Jack directly and discuss. He may see there's an opportunity to create some goodwill here.

I had a couple of spider cracks like that in my WOZ. It didn't bother me much, and it's my second nib game. It's really out of sight from the front. But hey, That's just me.

He'll probably just start sending PMs to everyone who posted in this thread.

Yeah, as noted, it's the JJP offered mod (made by Matt at Back Alley) and can be pre-installed on a NIB now.

IMO "Absolutely Livid" is definitely over reacting. But I certainly understand being an unhappy customer.

I think it's an overreaction - but I understand. I have had those on my games and don't think much about them

I would not be too upset by the cracked ramp. Sh!t happens. What would make me livid is them not doing anything about it. This was supposed to be the end-all-be-all of pinball machines and pinball companies.

Then they need to stop marketing to the home and putting plaques and numbering LE. Once the manufacturers went down this route and started marketing them as collectibles, they are collectibles.

If this was the 90's and it was being set up for a route, then the it "is just a pin" perspective works. Operators would not complain about this, collectors do. A manufacturer charges 9000 for a home use collectible, a premium price for a "Limited Edition", they need to service the market they created. These are being sold to cross over collectors, hence the "75th Anniversary Ruby Red Edition".

By picking WOZ as a theme, they purposely were trying to tap into the collectibles market.

Same worker who put that together will being doing Hobbits soon'ish.....I guess you know now you will get some damaged pieces on it with no support from JJP

Ill agree with a few others here. Jack can easily be reach, from my dealings with him he will bend over backwards. Sucks this happened but I am sure with a few phone calls it will be fixed and in the long run, yeah it sucks but Sh!t happens, if he does what I think he will do it will be resolved.

And then the reality of running an actual manufacturing business set in........

I think it's still just "setting in" and the old mentality of "whatever they want, send 'em free parts" and "we'll take as long as we need on this new game until it's perfect" is waking up to the financial reality.

I would consider it a minor issue. Being "livid" is overreacting IMO, but if I were JJP I'd send you a new ramp. It is clearly a defect...granted, not one that is visible really but I'd try and make you happy.

Just something to consider - JJP may have made this a policy to avoid getting scammed. If they send out free ramps for this level of damage, the word will get out and many customers will call in to get their "free ramps". And I bet most customers would leave the existing ramps on, and keep the new replacement as a spare for down the road. Also, customers might be uncomfortable replacing the ramp themselves - so now they have to pay a tech to do a house call?

I'm just saying, it could prove to be a very costly decision for this minor wear/issue. Just considering it from a different perspective.

I don't think you are overreacting at all. When we purchase any BRAND NEW item we the customer have an expectation to get something pristine. That's why we buy brand new isn't it? I know i do. Is it really over reaching to expect that. Maybe I'm too fussy but i go over everything i buy to check for imperfections and if i find something i expect it to be replace or compensated in some way IF i choose to keep it.
Overreacting @sparechange1974.....NO WAY this is a high priced item and it should be 100% Perfect.

Imagine picking up your new Ferrari and it has minor cracking in whatever body part and your salesman tells you its just cosmetic and they won't do anything.

Send it back for an exchange.

Not that it should be happening, but I think this type of plastic is super easy to crack like this. Star Trek Pro ramps are similar and mine had stress cracks right out of the box. I think if you got a new ramp and installed it perfectly, it might start stress cracking when the machine is played.

My solution would be to get some shiny washers to hid the cracks and spread out the load so they don't get worse. Good luck!

No offense whatsoever meant to the OP but if something of this caliber is THAT upsetting to you, you very well may be in for a lifetime of disappointments.

Na, just open a dispute with your credit card company....

If the only thing Jack responds to now is $$$$$, that will get his attention.

This is starting to sound like the guy who had to PAY for his defective PF to get replaced....

If only people could get their point across..

Well said. These are very expensive hand-made toys and sending out a replacement part isn't a big deal. Not like we are talking about sending out a populated PF for some imperfection in the artwork or clear coat...that would be a tougher call.

Can you find out the price of the ramps from your distributor/jjp? That might be the start of negotiations especially if its a part you can replace on your own..

sucks... for the price that's bogus.. you're getting near new car territory, and they wont replace a part that costs under $100? pfft

Perhaps call Jack directly?

Fair enough except that JJP asks you to ship all of your defective parts that you receive from them back to them. If you don't, they will bill you for them. I know this as I have shipped at least six defective parts to them. JJP should absolutely send you a new ramp if it is damaged. You will then need to ship the damaged ramp back to JJP.

Is it a big deal no. I probably wouldn't have even noticed that. With that said for a 9K game ity should be pretty much perfect and they should just send you a new ramp. No reason to piss off a first time customer over a ramp.