(Topic ID: 299637)

If your shipping your game, DONT USE BELTMANN if you can help it!

By portsideken

16 days ago


Topic Heartbeat

Topic Stats

  • 79 posts
  • 55 Pinsiders participating
  • Latest reply 2 days ago by CrisCrow
  • No one calls this topic a favorite

You

Linked Games

No games have been linked to this topic.

    Topic Gallery

    View topic image gallery

    IMG_0136.JPG
    IMG_5878 (resized).JPG
    IMG_5865 (resized).JPG
    IMG_5864 (resized).JPG
    IMG_5877 (resized).JPG
    GOOD-FAST-CHEAP (resized).jpg
    belt (resized).jpg

    There are 79 posts in this topic. You are on page 2 of 2.
    #51 14 days ago

    Holy shit did this thread back fire on this guy.

    Haha whoops

    #52 14 days ago
    Quoted from Leeb18509:

    I like to brag on my distro. Last 3 NIB games I had in my possession less than 24 hours after ordering them. If he has them in stock, it goes like this.
    Wednesday Noon.
    Me: J.J, you got any JP Pro's?
    I have one left...
    Me: Here's my CC number.
    Got it.
    Thursday 10 a.m.
    R&L: We have a delivery from Game Exchange ready for pickup.
    Me: I'll be there in 10 minutes.
    Faster than Amazon.

    And that is exactly how it should go if a distributor has them in stock….but when they don’t and you buy anyway it can be a wait for the next run of games.

    #53 14 days ago
    Quoted from delt31:

    Holy shit did this thread back fire on this guy.
    Haha whoops

    Yeeeep!!!!
    Maybe we were a little harsh but others spoke the truth regarding shipping…..it’s a crap shoot as others have shared and his expectation was not realistic. More important than how long shipping takes is no damage….those are the worst issues regarding shipping. Claims can be a nightmare to deal with.

    #54 14 days ago
    Quoted from Pickle:

    Yeeeep!!!!
    Maybe we were a little harsh but others spoke the truth regarding shipping…..it’s a crap shoot as others have shared and his expectation was not realistic. More important than how long shipping takes is no damage….those are the worst issues regarding shipping. Claims can be a nightmare to deal with.

    Yeah I get his frustration too - it's always exciting getting new pins and it feels like it takes forever for these to arrive (b/c sometimes it does) but I'm so thankful once I know they're not damaged that the rest doesn't matter. Costs are continuing to just shoot up but the same can be said for literally everything right now.

    #55 14 days ago

    Uh oh, cargument. Same thing happens when shipping cars cross country. At least the pins are more protected.

    #56 14 days ago

    I have had 11 games shipped for me in the last 2 years. Different shippers and all had about 5-10 days wait to schedule the pickup and approx 7 days later to receive it on the other end. It is a little slower now with COVID but only by around 2 days on average extra in a COVID world.

    Personally, if a game was only around 500 miles away, I would have just made the road trip myself. I have driven over 800 miles to pickup a game in the past.

    #57 14 days ago
    Quoted from RyanStl:

    Uh oh, cargument. Samething happens when shipping cars cross country. At least the pins are more protected.

    For collector cars/restorers/flippers they will use an enclosed trailer/truck shipper depending on the value of the car. There are shippers that do specialize in that. It’s not as expensive as you would think. We cry at $300-600 for games but 1K-2K or so depending on distance is probably cheap for a car…..specifically referring to collector cars if you can afford $30K-500K a couple grand for shipping is just part of the cost.

    And think about the shipping costs for overseas collectors….there are people with money all over the world that buy/sell and have expensive/rare collectibles shipped…..imagine the cost/time/risk involved in those purchases. But people do it every day.

    #58 14 days ago

    STI/Belchman suck. 2 for 2 earlier this year they decided my games should be thrown down a mountain before I play them

    I put in a claim and ended up selling the games and just giving up because they NEVER got back to me

    Dealt with Bianchi many times before with no issue but this was seriously disappointing

    Cab was hammered, backless was shattered, speaker grill was just loose in the truck and more

    IMG_5864 (resized).JPGIMG_5865 (resized).JPGIMG_5877 (resized).JPGIMG_5878 (resized).JPG

    #59 14 days ago

    I mean come on....the less you can play a SF2 the better; they did you a favor.

    I kid

    #60 14 days ago
    Quoted from Hoteldrummer:

    STI/Belchman suck. 2 for 2 earlier this year they decided my games should be thrown down a mountain before I play them
    I put in a claim and ended up selling the games and just giving up because they NEVER got back to me
    Dealt with Bianchi many times before with no issue but this was seriously disappointing
    Cab was hammered, backless was shattered, speaker grill was just loose in the truck and more
    [quoted image][quoted image][quoted image][quoted image]

    Wow!!! Your game was even palleted an that crap happened. My gripe with Beltmann is it is very inconsistent on who picks up the game and how well they blanket or wrap it if at all. Some do a great job at blanket and wrapping and some can't get it on the truck quick enough and don't care.

    #61 14 days ago
    Quoted from Hoteldrummer:

    STI/Belchman suck. 2 for 2 earlier this year they decided my games should be thrown down a mountain before I play them
    I put in a claim and ended up selling the games and just giving up because they NEVER got back to me
    Dealt with Bianchi many times before with no issue but this was seriously disappointing
    Cab was hammered, backless was shattered, speaker grill was just loose in the truck and more
    [quoted image][quoted image][quoted image][quoted image]

    You have a valid complaint!

    It’s just amazing some have no issues and others have damage that make you say WTF. One that comes to mind is the guy that received a damaged TBL….that was a great example of shipping gone wrong. There is a thread if anyone cares for the details…pretty interesting actually.

    #62 14 days ago
    Quoted from portsideken:

    I've been waiting 2 full weeks now for a 513 mile delivery.

    One time it took them a 5 weeks just to pick up a game, due to bad weather, problems coordinating with the seller and it was a in a rural area. This doesn't necessarily mean rural by our standards, just means they don't have as many pickups or drops in that area. It wouldn't be feasible for them to drive 100-200 miles for one item, or our costs go up. Sometimes you have to look outside of your perspective and understand why a business runs the way it does.
    All this covid stuff with fuel costs, labor shortages etc. probably aren't helping logistics either.
    The game will come eventually.

    I've had really bad experiences with normal freight companies, but never had an issue with STI. And I've used them at least 30-40 times.

    #63 14 days ago

    never pick up when promised, never deliver when promised. just gotta play their game.

    #64 14 days ago
    Quoted from Hoteldrummer:

    STI/Belchman suck. 2 for 2 earlier this year they decided my games should be thrown down a mountain before I play them
    I put in a claim and ended up selling the games and just giving up because they NEVER got back to me
    Dealt with Bianchi many times before with no issue but this was seriously disappointing
    Cab was hammered, backless was shattered, speaker grill was just loose in the truck and more
    [quoted image][quoted image][quoted image][quoted image]

    Looking at that second picture- corner board, one blanket and shrinkwrap? Seriously that’s hardly protected- you shouldn’t be able to see that game at all. Should be blackest wrapped all of the way around with corner board under and on top or blankets then shrink wrapped. And that’s before STI shows up and they wrap over what you have already done. I’ve shipped several games now zero issues.

    Moving blankets are cheap at harbor freight. You can go to a grocery or big box retailer and get corner board for free from them- comes on pallets modules of detergents, paper products, etc. they just bale it. Shrink wrap from hardware store. $50 can significantly protect your game before the shippers come and wrap it as well.

    #65 14 days ago

    Having a pinhead on both ends of the journey really helps too... If the sender does a decent wrap prior to the shipper arriving, and then demands (in your name) it be wrapped AGAIN once the shipper arrives, now that is one well protected machine.

    What you have to watch out for is when they say "we don't wrap it here, we take it back to the depot and wrap it there before putting it on a truck..." which is code speak for "throw a shipping blanket over it and ratchet strap it to the truck" so don't let them leave until it is properly wrapped if you are looking for NO damage.

    A proper pallet is essential too. That damage in the last set of photos looks like it could have been avoided if they would have used a pallet that supported the cabinet corners, which is the reason they got f-ed up IMO.

    The below tl;dr method is offered for the sake of the lives of pinball machines everywhere... its time consuming and it requires more resources but it has never failed me.

    I recommend a 5/8 plywood platform screwed on top of oak skids and centering strips screwed on all four sides to prevent shifting.

    Ratchet strap the shrink wrapped head down to the corner boarded and shrink wrapped cabinet using corner boards.

    When shrink wrapping the cabinet, center the four legs, duct taped together with cardboard between them and with leg bolts bagged and duct taped to that, in the center of the cabinet bottom.

    Stand the machine on its shipping buttons and place a piece of cardboard on the pallet.

    Center machine on pallet, and run ratchet strap from underneath pallet, over machine using corner boards on cabinet edges, then back under the pallet. DO NOT run ratchet straps under pallet skids to prevent abrasive separation of the straps, and always run straps parallel to the skids.

    Tighten straps so machine and pallet become solid and machine will not rock back and forth. Wrap with shipping blankets and either duct tape them in place, or do a second shrink wrap.

    Now, if there is ANY damage after you do all that, then I would stop using that carrier too, but so far this packing method has transported numerous machines thousands of miles for me damage free.

    -1
    #66 14 days ago

    i love the grammar detectives on pinside you come of so douchie. is that a word GD's?

    #67 14 days ago
    Quoted from robotron:

    i love the grammar detectives on pinside you come of so douchie. is that a word GD's?

    I think you mean "come OFF", not "come of".
    ; )

    #68 14 days ago
    Quoted from Chambahz:

    I think you mean "come OFF", not "come of".
    ; )

    see what i mean? you a rat and fell in da trap

    #69 13 days ago
    Quoted from Wmsfan:

    Looking at that second picture- corner board, one blanket and shrinkwrap? Seriously that’s hardly protected- you shouldn’t be able to see that game at all. Should be blackest wrapped all of the way around with corner board under and on top or blankets then shrink wrapped. And that’s before STI shows up and they wrap over what you have already done. I’ve shipped several games now zero issues.
    Moving blankets are cheap at harbor freight. You can go to a grocery or big box retailer and get corner board for free from them- comes on pallets modules of detergents, paper products, etc. they just bale it. Shrink wrap from hardware store. $50 can significantly protect your game before the shippers come and wrap it as well.

    Yeah it came like they found it on a street corner and just threw it in the truck and managed to somehow find my house. I mean the corners look like they were testing out sledge hammers and how effective they are against wood. The back glass was broken, the front of the coin door was pushed in etc. The thing is the guy that sold it to me did the packing you see and STI did NOTHING to add. They saw it had a little bit of protection and said fuck it, were good boys! Lets see how many times we can let it fall off the truck before it explodes! A common competition sporting event they play

    #70 13 days ago
    Quoted from Hoteldrummer:

    Yeah it came like they found it on a street corner and just threw it in the truck and managed to somehow find my house. I mean the corners look like they were testing out sledge hammers and how effective they are against wood. The back glass was broken, the front of the coin door was pushed in etc. The thing is the guy that sold it to me did the packing you see and STI did NOTHING to add. They saw it had a little bit of protection and said fuck it, were good boys! Lets see how many times we can let it fall off the truck before it explodes! A common competition sporting event they play

    I mean I’m sure it got broken in transport, but I do have some questions about the corner damage. Do you think seller knew that damage was there and didn’t disclose to you? It’s weird to me how that would happen when it’s sitting on a pallet and has (a crappy) cover on it. Plus it’s exactly where the legs would go so you wouldn’t see it with the legs on. And you can see that where the leg ends, a piece of the cover is broken off and the plywood is exposed and repainted blue. So there must have been some damage there previously that seller (or someone who had it before) knew about and touched up.

    #71 12 days ago

    I've had a couple games shipped but that was long ago, I only get games I can see and pick up myself.

    And yeah, I've done the 1200 mile round trip in one day thing, s/e Michigan to Brooklyn, NY and back in 16 hours, a personal best so far.

    But I've driven 600 - 900 miles round trip on several games, very few are local unfortunately LOL. Game in Chicago? No problem! Be back tonight, honey!

    #72 12 days ago

    Everyone has their own level of personal discomfort, but if you consider the time out of your life, the risk of vehicular accidents, the gas, the wear and tear on your vehicle, food, lodging, etc. it's a hard sell to go pick up a game yourself if it's more than a day trip. $500 is real money but if you subtract the above expenses it's probably more like $250. I know people who own $250 pairs of shoes.

    When I have a game delivered, I make sure the driveway is clear. I make sure the sidewalk is swept. I make sure I am ready to receive the game with the minimum amount of fuss for the drivers. I have the payment ready and I give them a $20 bill, too, as long as they get the machine indoors in one piece.

    The other tip when having a machine shipped is make daily use of the tracking number, at least until the machine is picked up. Don't be a pain, but if it isn't picked up within 3 days...call and remind them that you love them, etc. On my last machine, they 'lost' the order in their system. If I hadn't called, who knows how many days would have been lost?

    #73 9 days ago
    Quoted from TurtlesFan:

    I mean I’m sure it got broken in transport, but I do have some questions about the corner damage. Do you think seller knew that damage was there and didn’t disclose to you? It’s weird to me how that would happen when it’s sitting on a pallet and has (a crappy) cover on it. Plus it’s exactly where the legs would go so you wouldn’t see it with the legs on. And you can see that where the leg ends, a piece of the cover is broken off and the plywood is exposed and repainted blue. So there must have been some damage there previously that seller (or someone who had it before) knew about and touched up.

    Those are all great points and I did consider them. However the game was actually not on the pallet when they delivered it. It was sitting on the floor of the truck next to the pallet. Plus the glass was broken, coin door was pushed in and the sub speaker cable was ripped out and pinched along with a few other things. So its hard to say but it certainly looked consistent with it being thrashed around by the shipper considering none of those things were in the listing pics

    #74 9 days ago

    I use white glove, legs on service with Beltman on MANY machines and never had an issue. I supervise wrapping if I'm the shipper, and ask the seller to do the same. Zero problems. WAY better odds than when I used to pallet and sometimes crated them, when I did have occasional minor claims.

    But that's only for long haul shipments. For within CA and some NV and AZ, I use Sly Fox shipping. Chris is about half the Beltmann rates and even better service.

    This is how Beltman wrapped the last pin I shipped out. Delivered fine. Again.

    IMG_0136.JPG
    1 week later
    #75 2 days ago

    so...I was just curious what shipping rates are on a machine? I'm new to the addiction and I see so many that I would love to purchase on the East coast yet here I am in Oregon.

    I am sure there's MANY variables but are we talking $500 or $2500?

    #76 2 days ago
    Quoted from duckkillerclyde:

    so...I was just curious what shipping rates are on a machine? I'm new to the addiction and I see so many that I would love to purchase on the East coast yet here I am in Oregon.
    I am sure there's MANY variables but are we talking $500 or $2500?

    $500 give or take depending on if you need them to go up stairs or not

    #77 2 days ago

    I’d say 600 through STI/Beltman. Contact Michelle at [email protected]

    #78 2 days ago
    Quoted from duckkillerclyde:

    so...I was just curious what shipping rates are on a machine? I'm new to the addiction and I see so many that I would love to purchase on the East coast yet here I am in Oregon.
    I am sure there's MANY variables but are we talking $500 or $2500?

    Used to be around $500 pretty reliably for coast to coast, but creeping up past $600 for legs on white glove with Michelle/STI these past couple years. Last one I did from east coast to CA a few months ago was just shy of $650.

    #79 2 days ago
    Quoted from PinMonk:

    Used to be around $500 pretty reliably for coast to coast, but creeping up past $600 for legs on white glove with Michelle/STI these past couple years. Last one I did from east coast to CA a few months ago was just shy of $650.

    this may be true, its been a few years since I've shipped anything

    There are 79 posts in this topic. You are on page 2 of 2.

    Hey there! Got a moment?

    Great to see you're enjoying Pinside! Did you know Pinside is able to run thanks to donations from our visitors? Please donate to Pinside, support the site and get anext to your username to show for it! Donate to Pinside