(Topic ID: 299637)

If your shipping your game, DONT USE BELTMANN if you can help it!

By portsideken

16 days ago


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    There are 79 posts in this topic. You are on page 1 of 2.
    -13
    #1 16 days ago

    Hello Fellow Pinheads, Ive just had the worst experience with BELTMANN Transport paying for and dealing with the shipping of my new PIN. Who would have known how bad a Shipping company can be only until after you have a terrible experience. I needed my new PIN shipped 513 miles. I never saw anywhere in writing they can allow themselves AS LONG AS THEY DARN WELL PLEASE to pick up and drop off your cargo. The experience started when I placed the order to pick up my PIN. After payment IN FULL, tracking was available that now showed they awarded themselves the luxury of 7 full days to make a pick up at the origin location. I never thought it would actually take that long. I didn't give it a second thought. 6 Full days went by and I had to call. They explained that the origin location was in a RURAL place (It is NOT) and they were trying their hardest to get it picked up. The next day they made it to the house late afternoon and got it wrapped and onto the truck. It literally took them one evening and part of the next morning to get my PIN 400 miles to Earth City, MO (St. Louis) There it sat. And Sat... And Sat.. 6 more days.. Yes, 6 more days went by and I had to call Beltmann again. They explained the that the end destination is considered RURAL... OMG, not again. They gave me a choice to either wait 4 MORE DAYS or I could drive to St. Louis and get it myself, a terminal pick up for a $62 credit. OK, not happy at this point. I've been waiting 2 full weeks now for a 513 mile delivery. I elected to drive up to St. Louis to a terminal at the DALTON Transport location where it sat. They loaded the machine into the back of my Suburban and I left. This is a 6.5 hour round trip drive for me. I get all the way home, unload my PIN and find out the legs for the machine never made it into my truck, but they were left at the DALTON Transport terminal. Trying to compose myself I call Dalton and they cant find the legs. I call Beltmann and they think my legs are on the way to Texas... What will it take to get my PIN? 2 hours later they call me to inform me they found my legs, but wondered when I was going to come back to get them.. MAD NOW.. I tell the guy they need to bring them to me.. He says fine, we service your ZIP Code 3 times a week.. WAIT WHAT?? If you service my ZIP code 3 times a week, why has it taken 2 full weeks to get this thing to me? Deep Breath.. Composure.. Today is Friday, He says we can get it to me next Wednesday. This make it 2.5 weeks total in shipping that I paid just shy of $500 for on 513 miles.. After my legs came, I called Beltmann and explained this and asked for some consideration for a small discount in addition to the credit I was to receive for driving to go pick up my PIN at the terminal. The lady sent me an insurance claim to fill out as an inconvenience claim.. Laughing now from all the CRAP I just endured working with BELTMANN Transport, AND Dalton Transport I didn't think I should try to file a claim to wait 6 more weeks only to be denied. Moral of the story PINHEADS... Don't do business with BELTMANN Transport OR Dalton Transport in Earth City. They charge premium prices for less then desirable service, then make you go pick it up yourself if you don't like it.. Now back to your regularly scheduled programming.. Rant OVER!!

    #2 16 days ago

    All of the freight forwarding companies do the same thing, and logistics are all fubar right now with the pandemic and labor shortages.

    You have to expect it is going to take a week or two to get the game in the best of conditions, so you just have to relax and take a few breaths. I recently shipped a game to Florida that took over a month to arrive. it was your choice to drive to get the pin, and that is up to you, but Beltman isn't in the pinball parts business........most of us that have been through this before would have checked for all of the parts before we left.

    The main thing is damage....do you want it air-freighted and dropped at your door via parachute? Or do you want it arriving intact? Beltman does a good job of handling the items, and even though they service your zip code 3 times a week, they may have had full trucks scheduled ahead of you, or as here in the KC area, they will only let certain drivers handle the high end items, and those trucks go out a lot less frequent.

    20
    #3 16 days ago

    Thanks for sharing. Welcome to Pinside!

    Also, paragraphs make your posts easier to read and understand.

    #4 16 days ago
    Quoted from portsideken:

    Hello Fellow Pinheads, Ive just had the worst experience with BELTMANN Transport paying for and dealing with the shipping of my new PIN. Who would have known how bad a Shipping company can be only until after you have a terrible experience. I needed my new PIN shipped 513 miles. I never saw anywhere in writing they can allow themselves AS LONG AS THEY DARN WELL PLEASE to pick up and drop off your cargo. The experience started when I placed the order to pick up my PIN. After payment IN FULL, tracking was available that now showed they awarded themselves the luxury of 7 full days to make a pick up at the origin location. I never thought it would actually take that long. I didn't give it a second thought. 6 Full days went by and I had to call. They explained that the origin location was in a RURAL place (It is NOT) and they were trying their hardest to get it picked up. The next day they made it to the house late afternoon and got it wrapped and onto the truck. It literally took them one evening and part of the next morning to get my PIN 400 miles to Earth City, MO (St. Louis) There it sat. And Sat... And Sat.. 6 more days.. Yes, 6 more days went by and I had to call Beltmann again. They explained the that the end destination is considered RURAL... OMG, not again. They gave me a choice to either wait 4 MORE DAYS or I could drive to St. Louis and get it myself, a terminal pick up for a $62 credit. OK, not happy at this point. I've been waiting 2 full weeks now for a 513 mile delivery. I elected to drive up to St. Louis to a terminal at the DALTON Transport location where it sat. They loaded the machine into the back of my Suburban and I left. This is a 6.5 hour round trip drive for me. I get all the way home, unload my PIN and find out the legs for the machine never made it into my truck, but they were left at the DALTON Transport terminal. Trying to compose myself I call Dalton and they cant find the legs. I call Beltmann and they think my legs are on the way to Texas... What will it take to get my PIN? 2 hours later they call me to inform me they found my legs, but wondered when I was going to come back to get them.. MAD NOW.. I tell the guy they need to bring them to me.. He says fine, we service your ZIP Code 3 times a week.. WAIT WHAT?? If you service my ZIP code 3 times a week, why has it taken 2 full weeks to get this thing to me? Deep Breath.. Composure.. Today is Friday, He says we can get it to me next Wednesday. This make it 2.5 weeks total in shipping that I paid just shy of $500 for on 513 miles.. After my legs came, I called Beltmann and explained this and asked for some consideration for a small discount in addition to the credit I was to receive for driving to go pick up my PIN at the terminal. The lady sent me an insurance claim to fill out as an inconvenience claim.. Laughing now from all the CRAP I just endured working with BELTMANN Transport, AND Dalton Transport I didn't think I should try to file a claim to wait 6 more weeks only to be denied. Moral of the story PINHEADS... Don't do business with BELTMANN Transport OR Dalton Transport in Earth City. They charge premium prices for less then desirable service, then make you go pick it up yourself if you don't like it.. Now back to your regularly scheduled programming.. Rant OVER!!

    You don’t need to capitalize Pin every time, but thank you for at least sparing us and not calling it a table. I appreciate that.

    Also I’ve been saying for years don’t use STI. Crazy price for substandard service. I’ve only needed to see one machine with forks through it to realize it’s not the right choice for me. They also deny most insurance claims or pay out based on “weight”. You have to ride their ass to get your money!

    #5 16 days ago

    That does suck, I will say shipping is just a nightmare all around right now. I've had 3 games shipped by beltman and they all worked out ok, not amazing service but not horrible.
    I'm shipping another game with them right now, fingers crossed it'll work out.
    Oddly, I've been shipping big bulky items to Abu Dhabi and they're getting there in like 3 days. It's weird out there.
    B

    #6 16 days ago

    I would try and pick or deliver a pin myself over using any shippers in this current environment(pandemic) situation
    Many companies cant find workers. The ones that do the workers are often stressed and over worked.
    More people will be handling the freight as it will be moved several times due to logistic issues.The likelyhood of an disgruntled person is higher than ever handling your game.

    31
    #7 16 days ago

    So I'm gonna give you some tough love here....you're expectations are way too high. And you come off as kinda impatient to me.

    I get it, it's hard to wait for a game that you're really excited about. But it's perfectly normal for it to take a shipper a couple of weeks to pickup a game, and a couple more weeks to deliver it. That's just how it goes. I am sorry that you had different expectations and that you had a bad experience, but honestly nothing you wrote sounds out of the ordinary. The legs thing is weird, but sounds like a problem with how it was packed. The pin should either be shipped legs on, or shipped on a pallet. And either way, the legs shouldn't ever be in a situation where they'd be separated from the rest of the game. So something weird happened either with the packing, or with the game in transit.

    If the game really is only traveling a short distance, then it's probably not worth using a big shipper like Beltman. You're annoyed by a 6.5hr roundtrip, but dudes on here regularly make 20hr roundtrips, so it's all relative.

    I hope your next transaction is more pleasant. This is a really great hobby, but moving these games from place to place can definitely be a headache.

    #8 16 days ago

    Sucks man, sorry to hear it.

    They just did a NY to MI in 6 days palleted...but it's always crapshoot. Of course these weren't rural areas

    belt (resized).jpg
    #9 16 days ago

    TL:DR

    #10 16 days ago

    Beltmann/STI has been complete garbage lately for me as well both shipping and receiving. Delays delays delays and damaged games. I've stopped using them which is a shame as I gave them damn near 100% of my pin moving business the last few years.

    #11 16 days ago

    Everybody is having shipping and transport issues right now. And I 100% agree with DakotaMike

    #13 16 days ago

    They did fine moving my Subway from upstate NY to Phoenix AZ... no damage and took two weeks. $577 bucks for a 2300+ mile trip. It was off the legs and wrapped but no pallet. A bit pricey but I wasn't in a rush.

    #14 16 days ago

    All that drama and no damage to the game? Tough world we live in.

    #15 15 days ago

    Just got a machine through Beltmann delivered today. Slight delay because they screwed up something on their end and didn't contact the sender in time to make their next pickup date so had to wait a week for the next time they were in town. Overall got exactly what I paid for (the pin was safely delivered). My only annoyance? Originally I was quoted $450 for delivery. Then got a call back saying that they looked at my address on Google Maps and that I have stairs for my house so they need to charge an additional $200 for an extra man because it needs to go up stairs. In fairness, they did show up with three men BUT... only 2 carried the machine into my house and set it up. There was no need for the third man and I could have saved the $200. An annoyance, but not the end of the world.

    25
    #16 15 days ago
    Quoted from pinballplusMN:

    I would try and pick or deliver a pin myself over using any shippers in this current environment(pandemic) situation
    Many companies cant find workers. The ones that do the workers are often stressed and over worked.
    More people will be handling the freight as it will be moved several times due to logistic issues.The likelyhood of an disgruntled person is higher than ever handling your game.

    This is a fact. Right now we are working 70hrs a week maxing out our logs to try and keep up.
    Mandatory 10 hrs off and come right back in to go out on deliveries.
    For the last few months when I log off my computer on Wednesday evening I'm at 40 to 41 hrs.
    Think about that for a minute.
    Nobody wants to work or come back to work. This ongoing pandemic has really screwed things up far more than your imagination.
    To many are bitching about working 40 hrs and saying TGIF and some of us are exhausted asking when is it gonna end.
    And on a side note...where is my extra money for being essential and not missing a day of work
    I would like an extra $600 a week, just saying.
    -Mike

    #17 15 days ago

    Not positive of the details here, but it looks like you are in the Ozarks, that is definitively rural. Like pain in the ass rural. It doesn't surprise me at all it was going to take them a while to get it there. And two and a half weeks really isn't that long. Next day delivery has got people spoiled.

    Also, I've used Beltmann several times and have had zero issues.

    #18 15 days ago

    You got your game without damage, that’s literally all you could hope for

    #19 15 days ago

    would have waited till the Wednesday for them to deliver ... then you wouldn't have gone through the extra crap surrounding the issue!
    impatience is the problem here!

    #20 15 days ago

    As long as it gets to me in the same condition as when it was picked up, I’m happy.

    #21 15 days ago

    It could be worse.

    #22 15 days ago

    Ill summarize if you dont want to read all that.

    WAH... my shipment took a long time.

    #23 15 days ago

    At least you didn't watch your shipment go back and forth across the country past your state a few times. That happens too.

    Lots of options. 10 hour drive? Grab a Spirit flight for $59, rent a small truck one-way and drive it home. Or drive up and stay the night, then drive home. Or check out U-ship and hire your own driver. All of them would be cheaper than $500 and you'd have your game in 2-3 days next time.

    -9
    #24 15 days ago

    NEVER SHIP A PIN

    #25 15 days ago

    I haven't had any problems with STI/Beltman.

    In today's world where UPS charges $60 to ship a tiny box that they'll drop-kick 5 times and leave in the rain, I think we're lucky to have any company who is willing to pick up and transport a large/heavy/delicate machine across the country and deliver to our doors. Incompetence is the New Rule for just about business these days...at least STI/Beltman is doing better than most.

    If were to rate STI/Beltman against UPS, FedEx, DHL, USPS, etc. they'd come out way, way ahead.

    #26 15 days ago

    I never had a single problem with STI. In fact i think they rock. Yes my Hobbit took 4-6 weeks to come from Louisiana, but I had my other pins to play in the mean time. It took its sweet heavy ass time to come , but when it came it was in perfect condition.
    never had an issue here, and I hope I continue to not have any problems

    The only issue I had was this seller I bought a couple machines from .. the machines smelled so bad and they dont even work like he advertised.. Im never buying from him again, but this isnt STI fault.

    Added 15 days ago:

    Im not referring to the hobbit, that smelled like roses. Im referring to a couple other machines from way before. Thanks

    #27 15 days ago
    GOOD-FAST-CHEAP (resized).jpg
    #28 15 days ago

    Hey at least your game could be located, certainly could have been worse. My NIB Metallica vanished like a fart in the wind. It took the shipper weeks to finally admit the loss, but that didn't really matter since I was gonna have to wait a few more months for the game to be back on the production line at Stern.. Sure I came here to vent, but pretty sure it was far less than this. Sometimes patience is the only option.

    #29 15 days ago

    Trucking companies are just like strip clubs nobody's getting laid but everyone is getting fucked

    #30 15 days ago
    Quoted from portsideken:

    dealing with the shipping of my new PIN.

    Just curious OP, what game was it?
    I guess by “new PIN”, you mean new to you, not new in box (NIB), as they would have the legs in the box. Anyways, what is it? How’s it play? Welcome to Pinside. In a year you’ll look back and laugh at your first pin adventure.

    #31 15 days ago

    People here should just say good for to let off some steam. Yeah, waiting sucks. However, some choose constructive comments saying when you do this next time expect the same and glad your game is not damaged.

    Let's be serious here, the pin being delivered safe is the most important thing. I hope you have fun with your game. What is it BTW?

    #32 15 days ago
    Quoted from nicoy3k:

    You got your game without damage, that’s literally all you could hope for

    Honestly this. Could have been so much worse. And that style of writing - almost as frustrating as waiting for a game to be delivered!

    Seriously though, I’ve heard of much worse when shipping and from my experience with this company, which has been many, they do a great job

    #33 15 days ago

    Little confused here... So you shipped the game from one home to another that you own? For all the risk just load it up and drive it in your suburban next time.

    #34 15 days ago

    Call me when they say Sorry lost your game or By accident the fork lift driver impaled your game. These are real problems. I will take a few days late over a damaged or lost pin any day.

    #35 15 days ago

    this is comical. you are idiot dude. I have waited a month to get one delivered by STI/Beltmann and waited 3 months by other pinball delivery operations. if you are this impatient you need to find another hobby.

    #36 15 days ago
    Quoted from portsideken:

    Hello Fellow Pinheads, Ive just had the worst experience with BELTMANN Transport paying for and dealing with the shipping of my new PIN. Who would have known how bad a Shipping company can be only until after you have a terrible experience. I needed my new PIN shipped 513 miles. I never saw anywhere in writing they can allow themselves AS LONG AS THEY DARN WELL PLEASE to pick up and drop off your cargo. The experience started when I placed the order to pick up my PIN. After payment IN FULL, tracking was available that now showed they awarded themselves the luxury of 7 full days to make a pick up at the origin location. I never thought it would actually take that long. I didn't give it a second thought. 6 Full days went by and I had to call. They explained that the origin location was in a RURAL place (It is NOT) and they were trying their hardest to get it picked up. The next day they made it to the house late afternoon and got it wrapped and onto the truck. It literally took them one evening and part of the next morning to get my PIN 400 miles to Earth City, MO (St. Louis) There it sat. And Sat... And Sat.. 6 more days.. Yes, 6 more days went by and I had to call Beltmann again. They explained the that the end destination is considered RURAL... OMG, not again. They gave me a choice to either wait 4 MORE DAYS or I could drive to St. Louis and get it myself, a terminal pick up for a $62 credit. OK, not happy at this point. I've been waiting 2 full weeks now for a 513 mile delivery. I elected to drive up to St. Louis to a terminal at the DALTON Transport location where it sat. They loaded the machine into the back of my Suburban and I left. This is a 6.5 hour round trip drive for me. I get all the way home, unload my PIN and find out the legs for the machine never made it into my truck, but they were left at the DALTON Transport terminal. Trying to compose myself I call Dalton and they cant find the legs. I call Beltmann and they think my legs are on the way to Texas... What will it take to get my PIN? 2 hours later they call me to inform me they found my legs, but wondered when I was going to come back to get them.. MAD NOW.. I tell the guy they need to bring them to me.. He says fine, we service your ZIP Code 3 times a week.. WAIT WHAT?? If you service my ZIP code 3 times a week, why has it taken 2 full weeks to get this thing to me? Deep Breath.. Composure.. Today is Friday, He says we can get it to me next Wednesday. This make it 2.5 weeks total in shipping that I paid just shy of $500 for on 513 miles.. After my legs came, I called Beltmann and explained this and asked for some consideration for a small discount in addition to the credit I was to receive for driving to go pick up my PIN at the terminal. The lady sent me an insurance claim to fill out as an inconvenience claim.. Laughing now from all the CRAP I just endured working with BELTMANN Transport, AND Dalton Transport I didn't think I should try to file a claim to wait 6 more weeks only to be denied. Moral of the story PINHEADS... Don't do business with BELTMANN Transport OR Dalton Transport in Earth City. They charge premium prices for less then desirable service, then make you go pick it up yourself if you don't like it.. Now back to your regularly scheduled programming.. Rant OVER!!

    ROOKIE move not seeing if legs were in the shipment. You should have shipped on its legs via Beltmann. Who ever prepped the game for shipment did a crap job as well because the legs should have been secured to the pallet/game.

    #37 15 days ago

    I’ve probably shipped close to 50 machines using Michelle at Beltman and will continue to do so in the future.
    IMO they are a real asset to the pinball and arcade community.
    I’m sorry you are unhappy with your experience, but I do not share the same sentiment.

    #38 15 days ago

    I'm also in the camp of having shipped a lot of games with Beltman / STI / Michelle. They are not expeditors and don't claim to be. The priority outcome is your game arrives in one piece with no damage, and I'm happy to say that's been the vast majority of my experience with them. Packing on the shipper's end is the key, and I would guess that's the root cause for the legs being left behind. They are not point-to-point shippers and have to move through hubs, and this takes time. More realistic expectations are in order I think.

    #39 15 days ago

    I always tip the STI delivery guys pretty good too. They know me personally now and are like "another machine!" Im like "yep, put it next to the other one".
    I even have their cell phone number. Good people.

    #40 15 days ago

    As others have said, this is a very difficult post to read. Since I worked thought it, I thought I’d offer a bulletized summary. This is not the official story. In case of any inconsistency, the OP post is authoritative.

    • OP is upset that Beltmann can apparently take as long as they want to pick up and deliver
    • Pickup was about 7 days after payment
    • After about 7 more days, turns out pin was about 100 miles away and sitting there
    • At this point OP was given the option to wait another 4 days or pick it up themself (w/some credit)
    • OP took the >6 hour round trip drive to get the Pin
    • Upon arriving at home, OP realized the pin’s legs were missing
    • OP states Beltman/Dalton found the legs, said he could come back and get them or they could deliver about 5 days later
    • OP asked for a “small discount” for his troubles, was sent an insurance claim to fill out

    ... Altan

    #41 15 days ago
    Quoted from Oneangrymo:

    I always tip the STI delivery guys pretty good too. They know me personally now and are like "another machine!" Im like "yep, put it next to the other one".
    I even have their cell phone number. Good people.

    Same here.
    I always give the drivers some cash and tell them “here’s some taco and beer money for you”.
    When they pull up they always say something like “what game did you buy this time?”.
    Also in doing so they are way cool about the entire thing.
    Sometimes we just put the machine in the garage until I figure out where I want to put it, but more often then not they are more than happy help me move it in the house to put it where I want it in the lineup.

    #42 15 days ago

    My main problem with STI anymore is pricing, it’s to high! I have recently seen rates as high as $680.00 for a palletized game shipped 2000 miles.. game was high insurance value but still, too high for me! I’m done shipping games unless they are NIB form Distro.

    #43 15 days ago
    Quoted from dhard:

    Trucking companies are just like strip clubs nobody's getting laid but everyone is getting fucked

    Some deep words here....

    #44 14 days ago
    Quoted from dhard:

    Trucking companies are just like strip clubs nobody's getting laid but everyone is getting fucked

    Quoted from Norcalpin:

    Some deep words here....

    Thought I would slip that in sorta speak on some inside info

    #45 14 days ago

    Wonder if the OP will actually make a reply. Sorta bad form to light a fire and then run away. Be nice if they made this a conversation.

    #46 14 days ago

    I trust them to give me a little more service than what $300 buys you from your distributor. As a matter of fact, I have seen way more NIB disasters in shipping as opposed to the zero I have ever seen trashed by Beltmann. Now my last shipment was a very rare add a ball and one I have been looking for for a long time. I wouldn't trust just anyone to ship it, so I spent the extra money AND time to have it get here in one piece. Was it worth nearly twice what NIB shipping costs? Yes it was for me.

    #47 14 days ago
    Quoted from altan:

    As others have said, this is a very difficult post to read. Since I worked thought it, I thought I’d offer a bulletized summary. This is not the official story. In case of any inconsistency, the OP post is authoritative.
    • OP is upset that Beltmann can apparently take as long as they want to pick up and deliver
    • Pickup was about 7 days after payment
    • After about 7 more days, turns out pin was about 100 miles away and sitting there
    • At this point OP was given the option to wait another 4 days or pick it up themself (w/some credit)
    • OP took the >6 hour round trip drive to get the Pin
    • Upon arriving at home, OP realized the pin’s legs were missing
    • OP states Beltman/Dalton found the legs, said he could come back and get them or they could deliver about 5 days later
    • OP asked for a “small discount” for his troubles, was sent an insurance claim to fill out
    ... Altan

    Would be able to do the same with the deeproot thread? Thanks.

    #48 14 days ago

    We live in a instant gratification society.The OP may be new to the hobby and not have an idea of what a good timeline is for shipping pins….this ain’t like Amazon and outrunning the empire ain’t like dusting crops…..We all get the need to vent but geez….at least have a valid complaint. Wait till he pays in full for a new Stern and has to wait months due to the backlog…..

    We have seen many new people come and go. If this is all it takes to ruffle his feathers he will be gone like a fart in the wind.

    #49 14 days ago
    Quoted from DakotaMike:

    Wonder if the OP will actually make a reply. Sorta bad form to light a fire and then run away. Be nice if they made this a conversation.

    It's the clueless noob credo.

    Nothing to say; one-issue voter.

    #50 14 days ago
    Quoted from Pickle:

    The OP may be new to the hobby and not have an idea of what a good timeline is for shipping pins….this ain’t like Amazon

    I like to brag on my distro. Last 3 NIB games I had in my possession less than 24 hours after ordering them. If he has them in stock, it goes like this.

    Wednesday Noon.

    Me: J.J, you got any JP Pro's?
    I have one left...
    Me: Here's my CC number.
    Got it.

    Thursday 10 a.m.

    R&L: We have a delivery from Game Exchange ready for pickup.
    Me: I'll be there in 10 minutes.

    Faster than Amazon.

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