Got my first 'taste' of the new eBay system this week.
Guy buys a ROM from me. It's for a game that requires the CPU be rejumpered as the newer version of the ROM is on a larger chip.
Customer files a case to return the chip, because it's 'defective', his CPU won't boot with it installed, but it boots fine with his 'old' ROM. Yes, the description for the item said the board had to be rejumpered to use the ROM.
Customer never gives me a chance to work with him or fix the problem, he just clicks that he wants to return it.
eBay says let him return it, and by the way, you're paying the return shipping now. Or, you can let him keep it, and just refund him and not eat any return shipping.
There's no option for me to contact the buyer, there's no required attempt from the buyer to work with me to try and fix the problem, I just get told to refund him, and pay the return shipping if I want my item back. And, they are going to count it against me as a 'defect'. They just assume that the customer is right and the item is defective.
And, after the refund, I still have to pay the related eBay and PayPal fees on the transaction, even though they want me to refund the guy.
Now, if I refund this guy, it doesn't change my life. I end up taking a transaction where my profit *might* have been 2 bucks, and it turns it into an approximate loss of 10 bucks.
My time is worth something, the couple hours I spend on the phone with eBay in this whole situation is worth a heck of a lot more to me than that 10 dollar loss.
Seems like eBay has ruined a good thing. I think eBay worked pretty well 10 years ago. The customer is NOT always right.