Quoted from Markim:It came with a can of contact cleaner so I let her have it. Probably the wrong thing to do...
Read this warning here about using contact cleaner in EM games:
http://www.pinrepair.com/em/index1.htm#lube
That was NOT a good first move.
There are some Bingo gurus on here that can walk you through how to get things going again but I am not one of them. All I can say guessing is what gets people hurt or worse!