Quoted from erak:So to my understanding if you bought a car that needed a recall/ update. And you got one in 2 months that seemed great. Then it was advertised a great new improvement was coming. Then the update caused a bunch more issues/problems and some advertised features were missing.
But instead of addressing these issues they just release a new model.
And tell you you have to wait because they are working on the new one.
You would be happy with that excuse?
I get what you are saying. But this situation is different that a recall.
No i would not be happy, i would accept the situation as is providing the retailer was willing to rectify any faults that occurred at no cost to me, i have had this happen on several occasions with products i have bought over the years. In the UK we have something called the sale of goods act which states.
If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund.
But, the law only gives you a reasonable time to do this – what's reasonable depends on the product and how obvious the fault is.
However, even with major purchases or complex items, it’s safest to work on the basis you usually have no more than three to four weeks from when you receive it to reject it.
Getting faulty goods replaced or repaired
You have the right to get faulty goods replaced or repaired if it's too late to reject them. You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.
Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.
If the seller doesn't do this, you're entitled to claim either:
• a reduction on the purchase price, or
• your money back, minus an amount for the usage you've had of the goods (called recision)
If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.
You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.
Not sure if the U.S and Canada has a similar law.